Service Operations & RMA Coordinator
Service Operations & RMA Coordinator
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1 Vacancy
Job Description
Intro
This is a full-time mid-level position focused on coordinating service requests managing RMAs and maintaining strong communication between customers and our internal teams. Were looking for someone who thrives in a fast-paced collaborative environment is confident working across departments and brings a proactive problem-solving mindset to their work.
What will you do
- Serve as the main point of contact for incoming service and repair requests
- Issue RMA numbers and instructions track returns and keep customers informed throughout the repair process
- Log and manage service workflows using SAP ensuring accuracy and visibility across departments
- Coordinate closely with service technicians Regional Sales Managers (RSMs) and warehouse staff to align on priorities and timelines
- Support field service scheduling and equipment dispatch
- Share service updates including images or videos to help troubleshoot and document product issues
- Monitor open cases and ensure timely resolution while identifying process improvements along the way
What do we expect
- 35 years in a service coordination technical support or customer-facing operations role
- Strong understanding of RMA workflows and customer service best practices
- Experience with SAP or similar ERP systems
- Highly organized with the ability to prioritize and follow up on multiple open items
- Clear professional communicatorcomfortable interacting with both internal teams and customers
- Familiarity with technical equipment or repair logistics is a plus
- Bonus points for mechanical aptitude or experience using service videos as part of customer support
Our offer
- Competitive compensation
- 100% employer-paid health dental and vision coverage
- Paid training in advanced GPR/NDT equipment handling
- Generous PTO paid holidays
- Long-term growth potential
- A highly collaborative and supportive work environment
Send your resume and a short note about your experience and interest in this role. Were excited to find the right person to grow with our team.
About us
Required Experience:
IC
Employment Type
Full-Time
