Home Claims Assessing Manager â Brisbane
Home Claims Assessing Manager â Brisbane
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Job Description
Home Claims Assessing Manager Brisbane
Job No: 676227
Brisbane - Inner Suburbs & CBD
Permanent Full Time
Home Insurance
Pay Band 5
Home Claims Assessing Manager Brisbane (QLD)
- Lead a team of On Road Home Claims Assessors
- Full Time permanent role
- Hybrid work location - WFH On Road with the team & Office (Brisbane CBD)
The Role:
This role will lead approximately 10 12 Internal Home Claims Assessors. You will be responsible for ensuring our Assessing team deliver a Best-in-Class Claims experience for our internal claims team business partners and customers.
What youll do:
- Drive a high performing culture and a safe & inclusive workplace.
- Take ownership to drive your teams performance in achieving business targets and goals.
- Provide direction support and leadership to your team through varied channels (virtually on road & in office).
- Regular review and communicate business practices ensuring national consistency governance and process standards are met.
- Engage with peers and key stakeholders to understand overall Home Claims performance and leverage your teams capability effectively (technical or event support).
- Look for and own continuous improvement initiatives aligned to our Assessing & Repair Strategy.
What youll bring:
- Hands on practical people leadership (2 years leadership experience mandatory)
- Awareness of Home Insurance / Property Claims
- Ability to prioritise effectively & strong communication
- Full unrestricted drivers license (mandatory)
Why you will enjoy this role
- You will love supporting people & focusing on driving positive customer outcomes. This is a diverse team of people from insurance experts to qualified trades new starters to long standing employees.
- You will appreciate the diversity this role where no 2 days are the same. You will be out on road with your team (and occasionally traveling up to FNQ with remote team members) supporting them and seeing what takes place firsthand facilitating team meetings sharing knowledge and driving continuous improvement.
- You will work with a mix of stakeholders across our business (Claims Managers Fraud & Investigations Safety & Wellbeing) through to external partners (Builders Restorers Engineers etc.)
- You will love people. You will coach and support individuals and your collective team to love what they do & know how they are performing.
Why join Suncorp
Suncorp Group is all about making a difference for people and in the communities they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams.
They provide support and understanding for customers in some of their most challenging times while finding outcomes that get their lives back when they have a claim. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. Someone whos naturally empathetic and finds joy and pride in making a genuine difference because youll be doing that from the moment you start work each day.
If this opportunity sounds like the challenge you have been looking and you are based in Brisbane please apply online today.
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued involved and respected for their perspectives and contribution.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
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