Physical Therapy Medical Receptionist
Physical Therapy Medical Receptionist
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Salary Not Disclosed
1 Vacancy
Job Description
General Job Summary: Responsible for performing a variety of clerical duties in a professional manner.
Essential Job Functions:
- Greets screens schedules and directs patients/visitors to appropriate areas and demonstrates excellence with respect to treating and caring for customers in-person and over the phone.
- Responsible for performing a variety of clerical duties: answers phone calls takes messages fax scan etc.
- Verify that all forms test results and other paperwork is in the electronic health records system according to therapy office protocol.
- Obtain verify and update patient information and provide support services to patients and therapy staff.
- Maintain the practice management system.
- Daily calls to patients from the scheduling pool to schedule therapy visits.
- Collect payments for services rendered per policy including copayments and balances on patient accounts.
- Daily drawer balancing.
- Compliance with HIPAA OSHA and safety standards of the organization.
- Perform other duties that may be necessary or in the best interest of the practice.
Education/Experience: High school diploma or equivalent. Minimum one year of experience in a customer service position in a medical practice setting preferred.
Other Requirements: Schedules will change as department needs change including overtime and travel between therapy locations to support staff as needed.
Performance Requirements:
Knowledge:
- Knowledge of OrthoCincy Mission Vision and Values.
- Knowledge and proper use of office equipment.
- Knowledge of practice management and electronic health records systems.
- Knowledge and proficiency of word processing computer/pc and internet/email skills.
- Knowledge of HIPAA OSHA and safety regulations.
- Knowledge of basic medical terminology and anatomy.
Skills:
- Skilled in the use of a practice management software system and accuracy in data entry.
- Skilled in communicating effectively with providers staff patients and vendors.
- Skilled in organizing and multi-tasking.
- Skilled in adaptability and basic math skills.
Abilities:
- Ability to work effectively and deal courteously with patients staff and others.
- Ability to multi-task and analyze situations to respond appropriately.
- Ability to use math skills to accurately complete daily balancing and provide accurate change to the patient.
- Ability to organize work environment and workload to meet needs of the organization.
- Ability to work as a team player (critical in this position).
Equipment Operated: Standard office equipment.
Work Environment: Medical Office.
Mental/Physical Requirements: Sitting primarily 90% of shift with computer work and/or phone calls. Fast paced high productivity environment.
Employment Type
Part-Time
