Vice President of Inside Sales

JOB SUMMARY:As the VP of Inside Salesyouwill oversee the Inside Sales Executives output across regulated brick and mortar casino markets. You will oversee all Inside Sales VIP customer relationships and be responsible for existing VIP account growth finding and onboarding new VIPs upselling our properties special events and staffing whilst also ensuring that all quality of work meets a high standard.

The role is responsible for maintaining strengthening and growing VIP player relationships through comprehensive leadership and management of the Inside Sales team and all accounts to achieve contracted deliverables and exceed expectations.

Your teams foremost role will be to act as a growth engine for Caesars VIP revenue line through outbound sales contacts converting sales activities into increased visitation resulting in increased revenue/profit.The successful candidate will be expected to motivate develop and drive the team to meet challenging targets and identify new opportunities to grow the value of the customer base.

You will work in collaboration with other Casino Marketing Regional Marketing and Property teams to define the Caesars VIP customer strategy aligned to overall revenue targets.

ESSENTIAL ROLE REQUIREMENTS:

• Develop and drive the VIP strategy and growth plans for Inside Sales coded customers.
• Manage develop & motivate the Inside Sales team to exceed business revenue targets.
• Work with a myriad of internal teams to align sales initiatives to achieve all performance goals.
• Maximize value from our existing VIP players while cultivating new VIP players.
• Daily weekly and monthly review of performance metrics to evaluate team success and areas of opportunity across the business.
• Partner with analytics teams to develop review and expand performance reporting. Including evaluation of new opportunities for Caesars Entertainment VIP teams.
• Development and execution of VIP/potential VIP engagement events/promotions.
• Assisting with the organization of VIP events and representation at said events where necessary
• Ensure the department is aware of business needs updates and changes in all markets across the Enterprise.
• Responsible for performance management including coaching motivation and development of Inside Sales Directors and Managers.
• Provide regular feedback and coaching as well as annual reviews for direct reports using available HR tools.
• Manage and lead training and communication for all VIP policies new tools and enhancements new hires and initiatives (e.g. SMART Communication SMART 101 creation of training documents etc.).
• Oversee and iterate on all Inside Sales employee incentive plans.
• Gather information from department regarding best practices and keep current on all enterprise events promotions and marketing offers for up-selling and cross-selling opportunities.
• Partner with Marketing Analytics and Property teams to develop VIP events and offers to drive visitation and revenue.
• Coordinate sales programs activities and databases with general marketing programs and systems.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champion within the organization a commitment to honesty integrity and responsible corporate behavior.
• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.

Personal Attributes:

• Results driven; thrives on challenge; action-orientated and pragmatic in approach
• Excellent interpersonal skills; strong cultural sensitivity and first-class customer engagement skills
• Strong influencing skills: persuasive able to win support and engagement of others
• Committed to demonstrating the highest professional standards of operation and delivery at all times
• Passionate about the Casino industry.
• Dynamic engaging and collaborative leader with a passion for getting the best out of people and teams
• Proven ability to effectively collaborate as well as manage and motivate a sales workforce.
• Strong analytical skills. Ability to develop and communicate guest insight findings and recommendations creating actionable strategies for sales functions.
• Ability to work independently and manage multiple initiatives and projects.
• Willingness to take ownership and be held accountable
• Excellent interpersonal communication problem solving leadership and analytical skills required.
• Must be a proactive change agent.
• Should have track record of success in both taking risks and making prudent business decisions.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Education and Experience:

• Bachelors degree required with focus in Sales/Marketing Management or Business preferred.
• Must possess a minimum of five years of successful Management experience as well as five or more years of successful experience in direct sales sales management or business development background in a related field.
• A minimum of four years in player development or VIP customer service within the casino industry is preferred.

Other Minimum Qualifications:

• Ambition.Proactively seeks opportunities to learn & grow.
• Initiative.Acts and thinks beyond tasks to accomplish goals.
• Team Focused. Ensures understanding cooperation and consistency within and between departments. Encourages collaboration and proactively builds rapport with others. Is easy to approach and talk to.
• Self-Awareness. Genuine understanding of personal strengths and weaknesses.
• Environmental Radar. Understands how to get things done and when to involve others in decisions.
• Business Intelligence. Understands how our organization works. Demonstrates an understanding of the key business metrics in his/her world.
• Problem finding. Routinely looks to improve services processes and strategies.
• Creativity. Takes advantage of difficult or unusual situations to develop unique approaches and useful
• Professionalism. Maintains composure amid challenges; develops applies and adheres to standard operating procedures.
• Functional Knowledge/Skills. Has the knowledge and skills to do the job at a high level of accomplishment.
• Effectiveness. Effectively manages work and resources to meet timelines and goals amid competing priorities. Consistently demonstrates organization and time management skills.
• Communication: Prepares clear concise and well-organized written and verbal communications. Demonstrates active listening. Provides timely and consistent follow-up.

Essential Job Functions:

• Fast paced environment multiple tasks to be handled under time constraint.
• Must be able to handle a heavy business volume and sensitive situations relating to team member and guest problems in a timely manner.
• Ability to simultaneously manage several projects and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Respond to visual and aural cues.
• Must have manual dexterity to operate all office equipment.
• Must be able to maneuver around office and property.
• Must be able to work independently.
• Must be able to lift and carry 10 pounds.
• Must be able to bend crouch kneel twist and work at a desk/counter when performing functions of the job.

INFORMATION PROVIDED BY & DATE:

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).