Shelter Manager/Singles Case Manager

DEPARTMENT: JMFL Social Services

UNIT: Tacoma Citadel Corps

POSITION TITLE: Shelter Manager/Singles Case Manager Full-Time (35 hours)

REPORTS TO: Director of Social Services

STATUS: Regular Full-Time Non-Exempt

SCHEDULE: Wednesday to Sunday 9am-5pm (7.5 hours with .5 hr lunch break)

On call as needed (nights holidays and other emergency response)

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

The Jarvie Memorial Family Lodge Shelter Manager/Singles Case Manager is an essential team leader for the shelter program providing upkeep to the property as well as interacting with clients. Primarily the role includes making decisions about cases such as intakes and exits keeping track of data entry into Wellsky and HMIS (HMIS Administrator JMFL) including but not limited to gathering information ensure quality of data entry into HMIS and input of data into HMIS organizing resident chores and schedules and scheduling and accompanying contractors and service providers. The role of SM/SCM provides case management to the single participants. Staff will be provided training opportunities and will be expected to operate as relief for the Program Aides during vacations sick times weekends and holidays.

ESSENTIAL SHELTER MANAGEMENT RESPONSIBILITIES

• Employee scheduling: Making sure that the JMFL is covered by program staff at all times.
• Make decisions about entries and exits background checks and consulting with the Pathway of Hope Case Manager on status.
• HMIS and Wellsky Data quality control gathering of data and data input.
• Communicate effectively with other employees visitors and volunteers.
• Keep track of resident rule violations and recording information on incidents.
• Respond to emergency situations in a calm and reserved manner and using de-escalation methods when necessary.
• Along with Program staff performing regular room checks to make sure residents maintain clean and tidy rooms.
• Managing changeover cleaning tasks and making sure rooms are ready for new clients within 24 hours of previous client exit.
• Night staff time management responsibility): Keeping track of VALEO night crews timesheets communication sheets and responsibility checklists.
• Food Management responsibility (In cooperation with LPA or Food Manager): Supervising the food services for the JMFL including menus food ordering/stocking with Warehouse Operations Manager and Food Pantry Manager keeping the kitchen and dining room clean and tidy and keeping track of equipment maintenance and repair.
• Maintenance responsibility: Reporting and keeping track of maintenance and upkeep issues in collaboration with the Administration department.
• JMFL Site Safety Coordinator: maintaining safety in cooperation with other Site Safety Coordinators and NW Divisional Headquarters Property Department.

ESSENTIAL SINGLE PARTICIPIPANTS CASE MANAGEMENT RESPONSIBILITIES:

• Meet weekly with all single participants individually or in a group setting providing updates to the Director of Social Services
• Moderate weekly group meetings of single participants
• Provide resources to find assistance such as housing benefits counseling addiction services and other needed services
• Maintaining participant files both paper versions and Wellsky/HMIS (HMIS Administrator)
• ensuring a safe communal living environment to include the encouragement of voluntary compliance with house rules and policies. Client Rights & Responsibilities can be referred to for further detail.
• Properly document incidents of non-compliance with house rules and policies as well as any safety concerns. Use the required procedures for reporting process.
• Respond to emergency situations that may arise making independent decisions within policy guidelines as necessary. Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police fire emergency medical and supervisory authorities.
• Provide orientation support and supervision for Program Staff.
• Attend all scheduled staff meetings including All Staff Meetings and Case Management Staff Meetings.
• Check work email and keep updated on changeover reports from colleagues and fill in a changeover report at the end of every shift.
• During some shifts it is possible that the employee will be the only person on duty.
• Other duties as assigned by the Director of Social Services

KNOWLEDGE SKILLS AND ABILITIES:

• Bachelor of Social Work or equivalent degree
• 3 years of work experience in Shelter or similar Social Services situations
• Experience with Wellsky/HMIS data systems
• Understanding of simple maintenance/repair concepts
• Detail oriented and ability to multi-task
• Ability to be empathetic to participants in crisis (Trauma informed training)
• Ability to quickly learn and apply new information/skills
• Sensitivity to and understanding of the comprehensive mission of The Salvation Army
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Self-motivated with the ability to work with minimal supervision
• Ability to work in a challenging environment and maintain poise under pressure
• Ability and willingness to keep information confidential
• Must complete and adhere to Protecting the Mission requirements and guidelines including the ability to pass a TSA background check
• Possess or acquire WA State Food Worker Card
• Ability to keep an accurate record of work hours.

SOFTWARE-REALTED SKILLS:

• Experience with Microsoft Word and Excel
• Experience with Wellsky and HMIS or willingness to be trained
• Email
• Cisco Phone System

PHYSICAL REQUIREMNTS:

• Ability to sit walk stand bend squat climb kneel and twist on an intermittent or continuous basis
• Ability to operate telephone
• Ability to operate desktop or laptop computer
• Ability to lift up to 25 lbs. (emptying trash moving boxes etc.)
• Ability to go up and down stairs safely while carrying things

Qualified individuals must be able to perform the essential duties of this position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Individuals with Disabilities

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age race color religion sex national origin marital status disability citizenship sexual orientation gender identity gender expression or any other characteristic protected by law. Such equal opportunities for employment will apply to recruitment and hiring training promotion salaries and other compensation transfers and layoffs or termination.

Mission Statement

The Salvation Army an international movement is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Required Experience:

Manager