Meeting & Travel Specialist - Hybrid

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CSAA Insurance Group (CSAA IG) a AAA insurer is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent prepare for and recover from lifes uncertainties and were proud of the culture we create together. As we commit to progress over perfection we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG we hire good people for a brighter tomorrow. We are actively hiring for a Meeting & Travel Specialist. Join us and support CSAA IG in achieving our goals.

Your Role: We are seeking a dynamic and detail-oriented Meeting and Travel Specialist to join our team. In this role you will provide comprehensive support for enterprise-level programs from building registration sites to coordinating day-of-event logistics. You will also collaborate closely with internal clients to source and manage smaller division-level programs. The Specialist will oversee enterprise-wide virtual employee engagement activities and tools ensuring they are innovative and effective. The ideal candidate is highly motivated capable of juggling multiple tasks simultaneously and eager to explore and implement new event formats for in-person hybrid and digital designs. This position reports to the Sr. Manager Meetings Events and Travel.

Your Work:

• Ownership creative development and logistical planning for in-office and hub-based employee engagement campaigns or events.

• Vendor sourcing and contract negotiations for event partners.

• Consultative associate for in-person and hybrid events at company locations.

• Planning and day-of-event logistical support for key company-level virtual events and conferences in support of program lead including liaison for key vendors.

• Point of contact for attendee engagement tools including the facilitation of engagement activities.

• Design creation and day-to-day management of registration websites including emails and surveys.

• Curate synchronous and asynchronous engagements that support our culture and build community.

• Management of registration and travel data for the fulfillment of various needs (transportation dietary restrictions travel bookings post-event feedback etc.) while maintaining data integrity and security.

• Building registration sites/forms crafting slides and drafting housekeeping language for presenters.

• Meeting and travel concierge-level service for high touch executive-level programs both at on-site company facilities and off-site venues.

Required Experience Education and Skills:

• Bachelors degree in related area or an equivalent combination of meeting and hospitality education and experience. High school Diploma/GED required.

• 5 years of experience of in-person and virtual meeting and conference design development and on-site logistics.

• Proficient with virtual meeting platforms (Zoom Teams Meeting Teams Live Events) and Microsoft Office 365.

• Up to 25% local travel and 10% domestic travel related to the on-site logistical support of enterprise event programs.

• Strong customer service and hosting skills.

• Strong communication skills including grammar spelling and punctuation to design prepare review and edit registration website content and event communications.

What would make us excited about you

• Certified Meeting Professional (CMP) and/or Digital Event Strategist (DES) or related industry certifications (preferred).

• Corporate Travel experience with a strong understanding of commonly used concepts practices and procedures in corporate travel; IATA.

• Experience with Attendee Engagement Tools (i.e. Conferences i/o Goosechase etc.).

• Experience with designing creating and managing CVENT Registration.

• Proficient with O365.

• Strong organizational skills with an attention to detail.

• Ability to balance several projects simultaneously.

• Able to work independently and as a motivated team player.

• Ability to react to change seamlessly and pivot while remaining focused on program goals and objectives.

• Ability to thrive in an environment of test and learn approaching challenges with a focus on critical thinking curiosity and opportunity.

• Develop and maintain strong partner and industry relationships. Active participation in industry professional associations a plus.

• Actively shapes our company culture (e.g. participating in employee resource groups volunteering etc.).

• Lives into cultural norms (e.g. willing to have cameras when it matters: helping onboard new team members building relationships etc.).

• Travels as needed for role including divisional / team meetings and other in-person meetings.

• Fulfills business needs which may include investing extra time helping other teams etc.

CSAA IG Careers

At CSAA IG were proudly devoted to protecting our customers our employees our communities and the world at large. We are on a climate journey to continue to do better for our people our business and our planet. Taking bold action and leading by example. We are citizens for a changing world and we continually change to meet it.

Join us if you

• BELIEVE in a mission focused on building a community of service rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package performance bonus 401(k) with a company match and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at most cases you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote hybrid or in-person. Submit your application to be considered. We communicate via email so check your inbox and/or your spam folder to ensure you dont miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process please contact .

As part of our values we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues different abilities sexual orientation ethnicity and gender. Everyone is welcome and supported in their development at all stages in their journey with are always recruiting retaining and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers evolving needs.

CSAA Insurance Group is an equal opportunity employer.

Must have authorization to work indefinitely in the US.

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