Contract Customer Support Representative
Contract Customer Support Representative
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$ 10 - 15
1 Vacancy
Job Description
About Stellar Health:
Historically US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures rather than the quality of health outcomes.
At Stellar Health we help primary care providers put patient health first. Our platform - a mix of technology people and analytics - supports providers at the point of care delivering real-time patient information activating practice staff and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App our web-based point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete and Payors save money in reduced healthcare costs along the way.
Stellar is a US-based Health-tech backed by Top VCs (General Atlantic Point72 & Primary Venture Partners) with an established product & proven operating model. Weve shown that we make a real difference for physician practices and their patients.
About the position:
Stellar is seeking a Customer Support Representative for a part-time/contract role. This person will be responsible for providing approximately 20 hours of work each week focused on world-class service through accurate and timely response to medical group inquiries ensuring a positive user experience. You will work directly with our Senior Manager Provider Success on:
- Answering technical support tickets via email chat screen shares (Live troubleshooting) and phone.
- Troubleshooting user issues or product bugs and provide clear and accurate solutions.
- Escalating incidents in a timely and efficient manner; ensure incidents are accurately reported and documented.
- Working with our Operations Product and Payments teams to diagnose and solve technical user problems
- Collecting medical group feedback and insights and relay them to the product development teams for continuous improvement of our products. Recommend creative solutions to improve the user experience.
- Adhering to company policies and procedures including data security and privacy standards to protect provider information and uphold the highest ethical standards.
Requirements:
- Prior experience in a software or technical support role
- Prior experience with Call Center technology such as Zendesk or Salesforce - Nice to have
- Dedication to delivering world-class customer experience. You exhibit empathy courtesy helpfulness and efficiency
- Knowledge of customer service techniques strategies and approaches
- Excellent communication interpersonal skills and professional writing skills to clearly articulate information and make recommendations that improves the medical groups experience
Term and Contract Rate:
This part time contract role is for a five month term. The contract rate is between $10-15 per hour for non - NYC based contractors and $20 - $25 per hour for NYC based contractors. Actual contracted rate will be based on the experience of the contractor.
Perks & Benefits:
Stellar offers a carefully curated selection of wellness benefits and perks to our employees:
- Medical Dental and Vision Benefits
- Unlimited PTO
- Universal Paid Family Leave
- Company sponsored One Medical memberships and Citibike memberships
- Medical Travel Benefits
- A monthly wellness stipend that gives employees the freedom to choose where they spend their cash whether it be on wellness pet care childcare WFH items or charitable donations
- Stock Options & a 401k matching program
- Career development opportunities like Manager Training coaching and an internal mobility program
- A broad calendar of company sponsored social events that for our in-office and remote employees
Diversity is the key to our success.Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression veteran status or any other legally protected status.
We believe that diverse teams -and the different identities cultures and life experiences our team members bring to the table- enable us to create amazing products find creative solutions to interesting problems and build an inclusive working environment.
Stellar Health Employment Privacy Notice
At Stellar Health your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent please take note of the following practices to ensure the legitimacy of any interaction with our team.
- Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @ email address.
- Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses agencies or forums may be phishing scams designed to obtain your personal information.
- We will not ask you to provide personal or financial information including but not limited to your social security number online account passwords credit card numbers passport information and other related banking information until we begin onboarding activities which will be coordinated by a member of the Stellar Health People Ops Team with an @ email address.
If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate please contact If you believe youve been a victim of a phishing attack please mark the communication as spam and immediately report it by contacting the U.S. Federal Trade Commission.
Required Experience:
Unclear Seniority
Employment Type
Contract
