Client Manager/Parole Officer (Youth Services Counselor II) - Western Region Office

To develop and monitor an individualized continuum of care for delinquent youth between the ages of 10 and 21 who are sentenced to the Department of Human Services from the time of commitment to discharge. The role of the Client Manager/Parole Officer is to provide overarching case management and to facilitate and engage a Multi-Disciplinary Team for each youth assigned. This is accomplished through an assessment of the youth and the family development and review of the Youth Development Plan monitoring service delivery providing direct care as necessary maintaining appropriate records timely and accurate data entry and assisting the planning and review of processes at the regional level.

Summary of Job Duties:

Case Management/Case Planning:

• Case Plan development and management for caseloads averaging 8-10 youth.

• Facilitate the Multidisciplinary Team Assessment staffing and identify treatment domains service needstreatment goals safety issues and other needs or concerns.

• Engage client families and encourage their involvement with clients.

• Complete releases and collect all identifying documents.

• Initiate and finalize placement decisions.

• Complete on-going risk assessments (YASI) throughout the life of the case.

• Identify and broker services for youth as identified by the multidisciplinary team utilizing the YASI for decision making.

• Develop timelines for service delivery.

• Write the Youth Development Plan.

• Conduct case conferences with youth family providers and other identified multidisciplinary team members.

• On-going monitoring of plans including monthly case reviews multi-disciplinary team meetings andfamily consultations; revision of plans as necessary.

• Introduce youth to a trauma responsive safety plan.

• Introduce youth to the client portfolio and engage the multi-disciplinary team in the portfolio to support on-going transition.

• Provide reinforcements and sanctions in response to youth behavior.

• Complete six-month administrative reviews.

• Use Trauma Informed tools for facilitating monthly meetings.

• Participate in Problem Solving and Affirmations groups when appropriate.

• Mediate youth issues with courts agencies law enforcement families and service providers.

• Execute emergency placements for youth needing psychological services housing family mediation and safety.

• Provide emergency notifications and consultations.

• Compile copy and distribute required documents for contract vendors Community Review Boards (CRB) Parole Board and the Interstate Compact office.

• Present cases and make recommendations to the CRB Parole Board and Courts.

• Compile reports and/or give testimony to the courts as required.

• Negotiate for services court dispositions filing and dropping of charges placements and treatment resources.

• Learn and reference the Colorado Childrens Code DYS Policy and Procedure IV-E Regulations Court Orders DYS Statewide and Regional implementing procedures Parole Standards/rules and SOMB standards whenmaking decisionsrelated to clients.

Date Management and Record Keeping:

• Update computerized client record systems in various databases.

• Complete required documentation for LOS (Length of Stay) extensions and reclassifications and complete YASI(Youth Assessment and Screening Instrument) re-assessments and contact notes as needed.

• Maintain the official DYS client file.

• Complete the monthly review form and ensure proper distribution.

• Close out official case files to Closed Records.

• Create and/or update all other documentation related to the youth as necessary.

• Understand laws surrounding confidentiality and maintaining secure digital communications. Follow Divisionpolicies forelectronic communication and requests for information.

• Be familiar with the Colorado Open Records Act what is considered public information and the importanceof language professionalism and confidentiality in all correspondence.

• Facilitate pre-parole staffings.

• Develop release/parole plan schedule parole hearings and comply with required reporting andscheduling timeframes.

• Present cases at parole hearings.

• Recruit develop advise negotiate monitor and supervise contracted parole services.

• Supervise youth; maintain contact with family law enforcement and community agencies.

• Identify community safety issues and concerns.

• Make decisions regarding parole violations and complete all necessary documentation and communicationwith stakeholders.

• Reference and utilize strategies outlined in the client portfolio.

• Engage the Multi-Disciplinary Team to support continuing needs of the youth on parole.

• Engage family/community members who can provide sustainable positive resources to enhancesuccessful communityre-entry and sustainability.

• Attend community meetings relevant to the Division of Youth Services and its clients; Explain DYS policiesand proceduresto interested parties; Participate on boards committees planning groups relevant to Youth Services.

• Assist the regional office in the development of community services/programs and the identification of dutiesas resourceschange.

• Apprise Regional Office leadership team of changes needs etc. in assigned geographic areas.

• Other duties as assigned.

• Six (6) years of relevant experience in an occupation related to the work assigned to this position

• A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.

• Previous Client Manager or other Case Management experience.
• Work experience with and knowledge of Western Colorado community agencies judicial system law enforcement education system and service providers.
• Position requires an individual who is self-directing and motivated who can make decisions with limited supervisory direction.
• Must have extensive knowledge of Criminal Justice System Human Services Agencies and current treatment modalities.
• Experience with the Juvenile Justice System.
• Ability to establish collaborative relationships with internal and external customers IE: contract programs state facilities community providers Courts Community Review Boards Parole Boards and Law Enforcement agencies.
• Collaborative work experience with diverse populations and organizations.
• Must be flexible and comfortable with change.
• Knowledge of computers and data entry.

• Bilingual

• Be a minimum of 21 years of age with no felony convictions or history of domestic violence
• A pre-employment criminal background check and drug screen will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges.
• Travel within the State of Colorado to meet with community partners and clients who are within the Western Region Catchment area.
• Possess and maintain a valid State of Colorado drivers license
• Must be available by phone in case of urgent matters and emergencies to answer questions provide input or complete necessary paperwork.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.