Quality Officer
Quality Officer
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Job Description
Be a part of positive change with estara and join us in creating equal opportunities for inclusion and participation across South Australia. We support those living with all disabilities enabling their independence and empowering their choice and control. Our in-home and community support model encompasses activities from personal and complex care to daily living community access and beyond.
We exist because you matter.
Your Role
As the Quality Officer on a 12-month fixed-term basis you will effectively triage our organisational client incident and concern reporting system ensuring the communication of urgent incidents to the delegated authorities (including reportable incidents and restrictive practice) and identifying and escalating immediate risks in accordance with the relevant procedures.
Key Responsibilities:
- Drive continuous improvement optimisation of client incident and concern management
- Complete prompt and effective communication with the NDIS Commission and other external agencies on reportable client incidents
- Support the Serious Complaint Management System and processes
- Completion of monthly management reporting
- Champion a strong quality culture by monitoring and developing controls and operational procedures through effective corrective or preventative risk management
- Effectively support estaras internal and external audit processes
- Provide timely and accurate administrative support within the Quality team remit (and broader P&C team where required)
Your benefits
As an employee of estara you have access to sector-leading benefits that support your lifestyle and wellbeing including:
- Salary packaging and novated car leasing with Community Business Bureau
- Paid parental leave for permanent employees
- Wellbeing leave
- Compressed hours and flexible working options
- Employee assistance program with Access Programs
- Discounted health insurance with Bupa
- Discounted home and car loan offers with Police Credit Union
- Employer-subsidised Will preparation with Tindall Gask Bentley Lawyers
estara also offers subsidised worker screenings and training opportunities to keep you certified and progressing in your career.
Your capabilities
Essential
- Knowledge of the disability industry and NDIS Quality and Safeguarding frameworks
- Strong attention to detail and analytical approach to data review
- Highly developed interpersonal skills with a proven ability to communicate with a diverse range of people and maintain a high level of customer service
- Ability to work effectively in an autonomous role
- Ability to respond with empathy and maintain calm in stressful circumstances
- Problem-solving and time management skills
Desirable
- Training in Quality Management Systems and/or Assurance
- Experience within the Disability sector
- Demonstrated experience with quality assurance
- Knowledge of NDIS worker and quality and safeguarding requirements
Special Conditions
- Current South Australian full drivers licence is essential
- DHS Working with Children Check and NDIS Worker Screening and any relevant Screenings as stipulated by DHS/NDIS with at least 6 months validity
- Intrastate travel and work outside of normal business hours as required
Apply or enquire now
To learn more about this role please feel welcome to make a confidential enquiry to estaras Quality Manager Liana Abela at
Submit your application (resume and cover letter included) to be considered for this exciting opportunity apply now to secure your spot by close of business 20 June 2025.
Required Experience:
IC
Employment Type
Full-Time
