Team Lead Case Manager - Colorado Rapid Rehousing for Re-Entry

WHO WE ARE

Volunteers of America Colorado is a nonprofit faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs Volunteers of America changes the lives of more than 140000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters hunger and nutrition services and many other community support programs. Our work touches the mind body heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

JOB SUMMARY

Case Manager 4 (Team Lead) directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs-based and program eligibility assessments engaging in community outreach providing case management services and program-wide service coordination. The Case Manager 4 (Team Lead) is responsible for possessing in-depth knowledge regarding general program requirements and field-relevant best practices and standards to act as a resource guide and mentor for other team members. The Case Manager 4 (Team Lead) carries a caseload and leads a team. Further Case Manager 4 (Team Lead) is charged with serving as a mentor to junior personnel to support the development of knowledge and experience in best practice standards throughout their work group.

Essential Duties and Responsibilities

• Provides case management services to Program Clients.
• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
• Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations.
• Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations training education programs staff meetings community meetings conferences and workshops as requested and applicable to meet the needs of the position
• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly documents all client interactions along with required eligibility and demographic information.
• Professionally performs duties by maintaining the confidentially of all information and by participating effectively within and across teams.
• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress toward working in accordance with these practices and standards.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup.
• Responsible for training staff members assigned to their team.
• Reviews financial assistance requests and client file documents for adherence to programmatic requirements.
• Develops and maintains a high level of understanding within their program. Acts as a reference mentor and guide for other staff seeking specialized knowledge/advice.
• Coordinates and implements ongoing training and staff development activities. Assists supervisor in facilitating staff meetings using a teamwork approach.
• Ensures that the team provides accurate and timely documentation and confidential record keeping.
• Collaborates with supervisor to develop and lead outreach plans.
• Composes analyzes and presents regular progress reports related to team goals.
• Develops specialized knowledge related to service delivery database systems.
• Performs all other duties as assigned.

BENEFITS (eligibility is based on job type/status)

• Vacation Time/Separate Sick Time
• Paid Holidays/Floating Holidays/Personal Days
• Volunteer/Wellness Day
• Health Dental Vision and Pet Insurance
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Life Insurance/Accident Insurance
• Employee Assistance/Work-Life Balance Program/Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

VETERANS ARE STRONGLY ENCOURAGED TO APPLY

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role please contact to begin the Interactive Process.

Competencies

• Models core culture attributes of VOACO that include AIRS (Accountability Integrity Respect and Service).
• Models and VOACOs three critical virtues of HHS (Hungry Humble People Smart).
• Passion for process improvement mentorship education human services smart administration and the delicate practice of linking each of these domains to one another in policy practice and process.

Qualifications of Position

• Bachelors degree in human services social work or a closely related field or related experience.
• One year of direct experience in the provision of human services.
• SOAR (SSI/SSDI Outreach Access and Recovery) Certification
• Must possess a Colorado drivers license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

Knowledge and Skills

• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds cultures ideologies and religions.
• Ability to work and thrive within a diverse multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Working Conditions and Physical Requirements

• Travel throughout the programs service area is required on a regular basis (temporarily suspended due to COVID-19).
• Must be able to work in diverse and at times environments such as homeless shelters service facilities streets offices and all other locations as necessary to fulfill program objectives (temporarily suspended due to COVID-19).
• Bending Climbing Stooping Kneeling Reaching Crouching Squatting Lifting (30 to 50 pounds) Balancing Standing Sitting Hand/Foot motions Walking Seeing (Close and distant vision Detect Determine Perceive Identify Recognize Judge Observe Inspect Assess Estimate) Depth Perception Hearing/Listening Speaking/Shouting (Communicate Discern Convey Express Exchange) Use of Hands/Fingers (Grasping Holding Touching) Thinking Calculating Memory/Recall Exposure to Indoor and Outdoor environments.

Position Type and Expected Hours of Work

• Full-Time
• Work hours vary depending upon program requirements but are typically scheduled around a 40-hour work week M-F.

Position Salary Range

• $22.00-$24.00

Starting Pay

• Based on experience

Location

• Throughout the program service area.