Operations Analyst, Critical Harms
Operations Analyst, Critical Harms
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Trust and Safety Operations team is focused (ok maybe obsessed) on scaling Robloxs Operations organization and transforming our customer experience through our multi-year vision and strategy execution.
You will be reporting to the Senior Director of Trust & Safety Operations specifically focused on Critical Harms. The Critical Harms Operations team oversees all of the human content review for all of Robloxs global players developers and advertisers for high risk policies. This position is critical to understanding and reporting on the operational performance of the Critical Harms Operations and Product organization. You will help the Senior Director identify opportunities to improve operations and engage with the Data Science teams to launch and track experiments to enhance all aspects of operational execution and data-driven decision-making.
You Will:
- Partner with Data Science Data Operations and Critical Harms teams to roll out operational KPIs
- Identify and flag data gaps and work with cross functional teams to close any gaps and lead data strategies cross-functionally
- Build maintain analyze and present operational reports for senior-level management
- Determine appropriate methods to analyze operations relevant information and data
- Identify operational improvement opportunities by analyzing data and trends and build a business case to support it
- Coordinate with Vendor Operations to ensure they have sufficient data access to effectively manage operations
You Have:
- Minimum Bachelors degree prefer MBA or MS or equivalent experience
- 5 years as an analyst in a professional setting
- Strong collaboration skills with the ability to work with cross-functional teams specifically with Data Science teams.
- Excellent working knowledge of advanced SQL including common table expressions and complex joins
- Experience using data to lead decision-making
- Excellent analytical and problem-solving skills
- A strong understanding of online safety principles and the ability to handle sensitive content with discretion
Required Experience:
IC
Employment Type
Full Time
