Call Center Sales Representative
Call Center Sales Representative
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Job Description
Job Title: Call Center Sales Representative
Location: In-Office Miami FL 33180
Hourly Rate: $20 per hour full-time plus bonus
Hours: Monday Friday 9:00 AM 6:00 PM (1-hour lunch)
Languages Required: English & Spanish (Bilingual)
About the Company
Mind & Mobility is a premier home health and therapy provider focused on helping older adults maintain their independence improve mobility and enhance quality of life. With services ranging from in-home care to outpatient physical therapy and cognitive wellness programs we are redefining what aging in place can look like. Our team is passionate about delivering compassionate care and innovative solutions that support the daily lives of seniors across Florida and Michigan. Join a purpose-driven organization that values empathy professionalism and meaningful impact.
Position Overview
We are seeking a motivated bilingual Call Center Sales Representative to join our growing team. This role is essential to our lead intake and client acquisition process serving as the first point of contact for individuals seeking elderly care services. The ideal candidate is tech-savvy persuasive and passionate about supporting families in need of home health solutions.
Key Responsibilities
- Answer inbound calls from potential clients and leads in a timely compassionate and professional manner
- Conduct outbound calls to cold leads provided by our system to generate new interest and qualify prospects
- Guide callers through our intake process collecting essential information and entering data accurately into our CRM
- Clearly communicate the value of our services to convert inquiries into scheduled assessments
- Schedule consultations or follow-ups with field representatives or care coordinators
- Maintain a thorough understanding of our elderly care services and effectively address questions or objections
- Follow up with leads as needed to ensure consistent outreach and conversion
- Collaborate with internal departments to ensure a smooth handoff of qualified leads
- Meet or exceed weekly performance metrics related to call volume lead conversion and data accuracy
Qualifications
- Fluent in both English and Spanish (spoken and written)
- Previous experience in a call center sales or lead generation role required
- Familiarity with elderly care home health or senior services is a strong plus
- Comfortable with cold calling and objection handling
- Tech-savvy with the ability to learn new CRM tools quickly
- Strong communication and interpersonal skills
- Empathetic patient and professional demeanor
- Self-driven results-oriented and organized
Compensation & Benefits
- $20 per hour full-time
- $75 commission for each qualified appointment booked (regardless of closure)
- Opportunities for additional performance-based bonuses
- Paid training on elderly care services CRM tools and sales process
- Supportive collaborative work environment
- Room for growth and advancement within the company
Required Experience:
Unclear Seniority
Employment Type
Full-Time
