Gift Processing and Donor Services Specialist (Full-time, Onsite)

Wilson College is seeking a detail-oriented and donor-focused professional to join our Institutional Advancement team as a Gift Processing and Donor Services Specialist. In this essential role youll help drive the Colleges fundraising success by managing donor records processing charitable contributions and producing accurate financial and donor-related reports. The position plays a key role in ensuring data integrity and delivering exceptional donor service all in support of Wilsons mission and community. This is a great opportunity for someone passionate about advancing education through behind-the-scenes excellence.

ESSENTIAL FUNCTIONS:

• Accurately process all charitable gifts to the College ensuring timely entry and documentation. This includes recording donations filing copies of checks and related documents and maintaining batch records.
• Prepare and distribute acknowledgment letters including obtaining appropriate signatures and ensuring timely mailing to donors.
• Maintain up-to-date and accurate constituent records in both the donor database and physical files.
• Respond to donor inquiries regarding the giving process and provide prompt follow-up as needed.
• Generate financial demographic and donor-related reports for internal use audits and external reporting.
• Reconcile gift records with the Business Office and assist in preparing documentation for audits and Board of Trustees meetings.
• Ensure the integrity of data by following established data entry procedures and quality standards.
• Assist in the planning and execution of donor recognition events and stewardship initiatives.
• Provide administrative support including answering phones and managing mail as needed.
• Participate in campus committees or special projects as requested.

COMPETENCIES:

• Attention to Detail: Ability to enter and maintain accurate records ensuring consistency and data integrity across systems and reports.
• Database Management: Proficiency in using donor or customer relationship management (CRM) software with an understanding of data entry standards and reporting tools.
• Time Management: Effectively prioritizes and completes tasks in a timely manner especially when managing multiple deadlines.
• Communication Skills: Demonstrates clear professional and courteous verbal and written communication with donors colleagues and stakeholders.
• Discretion and Confidentiality: Maintains a high level of confidentiality when handling sensitive donor and financial information.
• Customer Service Orientation: Provides responsive and supportive service to donors and internal stakeholders ensuring a positive experience.
• Analytical Thinking: Uses logic and attention to detail to reconcile records identify discrepancies and generate meaningful reports.
• Team Collaboration: Works cooperatively with colleagues across departments supporting a collaborative and mission-focused work environment.
• Adaptability: Demonstrates flexibility in responding to changing priorities new technologies and evolving departmental needs.

POSITION TYPE AND EXPECTED HOURS OF WORK:

• Full-time regular office hours are Monday through Friday 8:30am to 5:00pm
• Occasional evening and weekend work is required to support events and activities coordinated by the Office of Institutional Advancement.

TRAVEL:

• Minimal travel; may attend professional development conferences.

EDUCATION & EXPERIENCE:

• Bachelors degree required.
• Prior experience in database management and gift processing preferably in a nonprofit or higher education setting.
• Proficiency in Microsoft Office Suite particularly Excel. Experience with Raisers Edge and RE NXT is strongly preferred.

Or an equivalent combination of education and experience

At Wilson College we value our employees and are proud to offer a comprehensive benefits package designed to support your health well-being and professional growth. Full-time on-site employees enjoy:

• Robust Health Benefits: Including medical dental and vision coverage plus college-paid basic life and long-term disability insurance.

• Spending Account Options: Access to employee-funded Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) for both healthcare and dependent care needs.

• Retirement Planning: A Defined Contribution Retirement Plan with TIAA to help you plan for the future.

• Educational Benefits: Tuition remission for employees and their families for undergraduate graduate and certificate programs as well as access to Tuition Exchange scholarships through a national consortium of colleges.

Wilson fosters a supportive collegial work environment that prioritizes work-life balance. Employees benefit from:

• Generous paid time off including vacation sick leave personal days and 13 paid holidays.

• Paid parental leave bereavement leave (including miscarriage and stillbirth) jury duty and more.

• Flexible dining options and free access to our on-campus fitness center.

• An Employee Assistance Program (EAP) offering confidential support and resources.

As a qualified 501(c)(3) nonprofit employer Wilson College employees may also be eligible for the Public Service Loan Forgiveness (PSLF) program.