Service Coordinator
Service Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TREK Development Group is a Pittsburgh- based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value Strengthen Community and Enhance Lives.
At TREK we believe the right cultural fit is just as important as possessing the skills and qualifications for the job. Our core values: Aesthetics Alignment Collaboration Compassion Inclusiveness Quality Commitment Empathy Humility Integrity and Responsibility are best described in our commitment to TREKs Hospitality Covenant. The Hospitality Covenant describes our core practices that we strive to achieve each day:
- To treat everyone with the kindness we all want
- To do our own part to take care of the place where we live and work
- To take the time to help each other achieve our goals and aspiration
Under the direction of the Community Manager the Service Coordinator is responsible for the implementation and coordination of on-site resident services at Bernice Washington Crawly High Rise and Glen Hazel Family Community.As a key partner to the Community Manager the Service Coordinator empowers and supports households by providing direct services and fostering partnerships with external agencies. The role is focused on promoting lease compliance preventing eviction encouraging positive community engagement and enhancing the quality of life for all residents.
The primary priorities of this position are:
- Supporting residents in upholding lease obligations and avoiding eviction
- Enhancing the overall resident experience and quality of life
- Building strong collaborative relationships with community-serving institutions
Essential Functions:
- Coordinate and support all on-site service providers ensuring they are well-resourced working collaboratively and avoiding duplication of services. Facilitate communication through regular engagement including leading a monthly provider network meeting.
- Conduct outreach to external agencies to bring relevant services on-site for both individual residents and the broader community.
- Conduct outreach on the property to build positive relationships with residents connect residents to each other and to identify community interests and needs.
- Serve as the primary liaison to the Resident Council fostering a respectful and productive relationship. Support the Council in its efforts to represent resident interests and promote community engagement.
- Provide direct support to residents by connecting them with external resources to help meet lease obligations. This includes assistance with rent delinquency recertification and personal or social challenges.
- Participate in annual unit inspections with the management team. Conduct pre-inspection outreach to residents and follow up with those who receive failing results or below-average housekeeping scores offering guidance and support.
- Champion the communitys Hospitality Covenant by modeling respectful behavior inspiring others and holding staff and residents accountable.
- Follow up on referrals from management external agencies or service providers for residents who are experiencing challenges related to lease obligationssuch as delinquent rent recertification issues or other concerns impacting housing stability or overall well-being.
- Understand the lease and community guidelines thoroughly; help residents interpret and meet their responsibilities. Facilitate communication between management and residents when needed to resolve issues.
- Plan and host regular community gatherings that are engaging inclusive and foster a sense of belonging. Organize educational events focused on topics relevant to resident needs (minimum of 11 per year).
- Develop resident leaders by encouraging and supporting resident-led initiatives that foster empowerment and leadership.
- Lead a recurring lease education and eviction prevention program to promote housing stability and resident awareness of their rights and responsibilities.
- Submit a written summary of urgent incident follow-ups to the Community Manager within 48 hours. Compile all resident services activity into a monthly report and annual reporting.
- Attend property management team meetings and be a positive team member.
- Maintain accurate case notes data entry and service records.
- Perform other duties as assigned.
Education & Experience:
- Bachelors degree in a helping profession required; Master of Social Work preferred.
- Minimum 23 years of experience in supportive services case management social work community outreach or related rolespreferably in affordable housing property management or nonprofit settings.
- Proven experience coordinating resident services and collaborating with external agencies and community partners.
- Demonstrated ability to engage diverse populations and support residents facing housing stability financial or social challenges.
- Experience planning and facilitating community events educational workshops or resident leadership initiatives.
- Familiarity with lease compliance eviction prevention and housing regulations is highly desirable.
- Strong communication conflict resolution and organizational skills.
Physical Demands & Work Environment:
- The employee is regularly required to move around the building or site.
- Travel required to property sites.
- Must work under deadlines and ability to meet deadlines.
- Frequently moves equipment weighing up to 20 pounds across site.
- The person in this position needs to occasionally move about inside the office to access file cabinets office machinery etc.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
If this sounds like a fit for your passion skills and experience we look forward to hearing from you. Please visit our website to learn more about Trek Development Group .
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
Required Experience:
Senior IC
Employment Type
Full-Time
