Amazon Tour Leader , Amazon Tours

Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader you will play a crucial role in showcasing Amazons cutting-edge technology innovative processes and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazons rich history our commitment to being Earths Best Employer and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology sustainability and creating exceptional customer experiences.

At the end of each day youll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.


Key job responsibilities
multiple 90-minute tours per day providing an engaging and informative experience for visitors.
a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.
and train Ambassador & Proxy team
for managing Zendesk ques by responding and problem-solving customer inquiries
a deep understanding of Amazons fulfillment processes robotics technology and company history.
positive site relationships and participate in site & community engagement activities
communicate complex technical concepts to audiences with varying levels of technical knowledge.
Amazons commitment to employee development safety and well-being.
visitors about Amazons sustainability initiatives and the Climate Pledge.
tour groups adhere to all safety protocols and facility regulations.
to questions from tour participants accurately and professionally.
and support high level/VIP tours that require additional planning and coordination
and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
and update tour content to reflect new technologies and company initiatives.
and report feedback from tour participants to improve the overall experience

A day in the life
As a Tour Guide at an Amazon Robotics Fulfillment Center your day will be dynamic and engaging. Youll start by reviewing the days tour schedule and preparing any necessary materials. Before each tour youll greet visitors provide safety briefings and distribute required protective equipment.
During the tours youll guide groups through various sections of the fulfillment center explaining the intricate dance between human associates and robotic systems. Youll showcase how customer orders are processed picked packed and shipped with incredible efficiency. Throughout the tour youll weave in stories about Amazons history our commitment to employee growth and our sustainability efforts.
Between tours youll have time to refresh your knowledge update tour content and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazons latest innovations.

About the team
Youll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazons innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center including operations robotics human resources and sustainability teams. Were a collaborative group that values creativity continuous learning and the ability to inspire others. As part of this team youll have the opportunity to contribute to the development of tour content and help shape the publics perception of Amazons cutting-edge fulfillment operations.

This role offers an exciting opportunity to be at the forefront of Amazons technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazons story and inspiring the next generation of innovators!

- Bachelors degree in Logistics Communications PR Tourism or a related field OR equivalent experience
- Strong fluency in English
- Some occasional travel required
- Strong written and oral communication skills
- Proficient in Microsoft Office including Word & Excel
- Ability to conduct multiple tours per day (5 days per week) onsite in a Fufillment Center. This includes frequently walking around the building and going up and down stairs while ensuring groups are adhering to all safety procedures.

- High level of professionalism
- Experience leading teams
- An entrepreneurial spirit including the ability to work independently and autonomously
- Experience in Fulfillment Operations
- Tourism/Hospitality Industry Experience
- Public Speaking or Media Experience
- Customer Service (Zendesk) Experience
- Procurement Experience
- Experience working with global teams

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.