Customer Success Manager

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings with over 12 million companies continuously rated operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors SecurityScorecards patented rating technology is used by over 25000 organizations for self-monitoring third-party risk management board reporting and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City our culture has been recognized by Inc Magazine as a Best Workplace by Crains NY as a Best Places to Work in NYC and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently SecurityScorecard was named to Fast Companys annual list of the Worlds Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing forward-thinking employers for their unwavering commitment to employee engagement. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman Moodys Sequoia Capital GV and Riverwood Capital.

Why join SecurityScorecards Customer Success Team

About The Role

The Customer Success Manager will play an important role in helping our Enterprise customers transform the way they assess security risk. The SecurityScorecard Customer Success team not only manages relationships and delights customers they also understand our customers organizational goals and unique challenges to help them operationalize our platform and become more secure.

In this role youll own and manage customer relationships with customers ensuring their happiness and communicating the value of our product to drive deeper more robust engagement. You will apply your understanding of cybersecurity third-party risk our products services and best practices to proactively provide support and guidance to our customers.

What Youll Achieve

• Design success for a portfolio of enterprise and strategic customers throughout their lifecycle. From onboarding/implementation through upsell and renewal you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals.
• Lead strategic conversations with customers to align our platform as a solution to their business challenges and goals with the intent to renew and expand the partnership.
• Serve as a confident subject matter expert as it relates to the SecurityScorecard platform and the cybersecurity and third-party risk management industries.
• Manage the gross and net retention of your portfolio; including forecasting collaborating with regional account teams and efficient execution.
• Work with CS and Sales VPs to continuously improve the customer journey and develop the tools and templates to ensure the CSM team employs best practices. Support fellow CSMs in solving new challenges across customers.
• Model world class customer care and be an advocate for the voice of the customer in product and services design and deployment.

What We Need you to have

• Bachelors degree
• 3 years of experience supporting B2B customers in a SaaS organization as a customer success manager technical account manager or similar customer-facing role.
• Knowledge of the tenets of Third Party Risk Management programs and cybersecurity domain experience
• Experience working with C-level Executives that includes meetings high level presentations and collaborative discussions.

What Wed Like you to have

• Experience navigating large enterprise organizations
• Demonstrated success developing strong customer relationships
• Proven success in new customer kickoffs ensuring renewals and expanding annual recurring revenue (ARR) through up-selling and cross-selling current clients

Key Traits

• Deep customer empathy
• Strong abilities in program and project management balancing critical delivery tasks
• Technical aptitude judgment and critical decision making
• Consultative; ability and desire to drive value for customers based on unique needs
• Collaborative; partners across functions
• Proactive; ability to anticipate customer needs and have solutions ready when they are
• Intellectually curious; driven to expand cybersecurity domain and professional expertise
• Responsive and adaptive to changing situations
• Metrics driven; ability to translate customer needs into achievable goals and operate well in a data driven environment

Benefits:

Specific to each country we offer a competitive salary stock options Health benefits and unlimited PTO parental leave tuition reimbursements and much more!

The estimated total compensation range for this position is $100000 - $130000 (base plus bonus). Actual compensation for the position is based on a variety of factors including but not limited to affordability skills qualifications and experience and may vary from the range. In addition to base salary employees may also be eligible for annual performance-based incentive compensation awards and equity among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds skill sets ideas and perspectives. We make hiring decisions based on merit and do not discriminate based on race color religion national origin sex or gender (including pregnancy) gender identity or expression (including transgender status) sexual orientation age marital veteran disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability please contact

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Companys privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI