Patient Administrative Specialist (08-HR) Part-Time/Rotating Shift/Benefit Eligible
Patient Administrative Specialist (08-HR) Part-Time/Rotating Shift/Benefit Eligible
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Job Description
If youre ready to be part of our legacy of hope and innovation we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Rotating - 08 Hour (United States of America)This is a Stanford Health Care job.
A Brief Overview
The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination surgery scheduling and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.
Locations
Stanford Health Care
What you will do
- Primary Function:
- Entry Front Desk check-in/out.
- Duties:
- Greets and welcomes patients and assists them with initial questions regarding appointments payments schedules etc.
- Answers multi-line phone screens and routes calls takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider.
- Communicate with providers regarding scheduling preferences and ability to respond to urgent patient needs.
- Provide doctor-patient support using reference documents and tools.
- Carry out various administrative tasks including maintaining information and paging directory databases and processing internal forms.
- Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
- Meet/Exceed organizational and department service standards.
- Answers non-clinical CRMs escalating where appropriate.
- Answers non-clinical patient messages escalating where appropriate.
- Managing and distributing faxes mail and filing of clinic-specific documentation.
Education Qualifications
- High School Diploma/GED.
Experience Qualifications
- One (1) year directly related work experience.
- Entry level (i.e. externs/new grads).
Required Knowledge Skills and Abilities
- Knowledge of medical terminology.
- Knowledge of computer systems and software used in functional area.
- Ability to speak and write effectively at a level appropriate for the job.
- Ability to provide customer service solve problems and manage multiple priorities.
- Knowledge of Windows-based office software computers and operating systems.
- Ability to adjust communications to fit the needs and level of understanding of the receiver.
- Ability to exercise calmness in stressful situations.
Licenses and Certifications
- None
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients families and towards each other. C-I-CARE is the foundation of Stanfords patient-experience and represents a framework for patient-centered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.
You will do this by executing against our three experience pillars from the patient and familys perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $30.83 - $34.72 per hourThe salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
