RMA Technician
RMA Technician
Posted on :
06-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-06-2025
Job Description
We are seeking a skilled RMA Technician to join our Customer Support team. This hands-on role is responsible for performing computer hardware and software troubleshooting on the bench at customer sites and also via the telephone or e-mail. You will work directly with customers to resolve technical and mechanical issues related to Systels rugged computer systems.
This role reports to the Customer Support Manager. This position requires up to 20% travel and the ability to work independently under pressure while upholding the highest standards of technical support and customer service.
Who You Are
You are a resourceful and technically proficient individual with experience in electronics computer hardware and customer-facing technical support. You are self-directed organized and comfortable working in high-stress environments. You have strong problem-solving skills and the ability to communicate effectively whether in person over the phone or via email. You are committed to continuous learning and take pride in delivering high-quality efficient solutions to customers.
Key Responsibilities
Rugged Compute Where Mission Meets Critical.
Founded in 1988 Systel Inc. is a leading manufacturer of rugged compute solutions with a relentless focus to support our customers and their missions. Our pedigree of capabilities spans numerous advanced platforms with thousands of successful deployments in the defense and commercial sectors. Systels rugged systems are designed and manufactured for continuous operation under the most extreme and austere environmental conditions. All of our products are proudly made in the USA in our headquarters in Sugar Land TX. We are AS9100:2016 and ISO 9001:2015 certified.
EEOC Statement
Systel is committed to providing equal employment opportunities to all individuals. We ensure that hiring and advancement decisions are based solely on individual qualifications without regard to race religion color creed national origin disability age sex genetic information military status or any other status protected by applicable federal state or local laws.
Offer Contingency
All employment offers are conditional upon successful completion of a background check physical assessment if required.
For more information please visit .
This role reports to the Customer Support Manager. This position requires up to 20% travel and the ability to work independently under pressure while upholding the highest standards of technical support and customer service.
Who You Are
You are a resourceful and technically proficient individual with experience in electronics computer hardware and customer-facing technical support. You are self-directed organized and comfortable working in high-stress environments. You have strong problem-solving skills and the ability to communicate effectively whether in person over the phone or via email. You are committed to continuous learning and take pride in delivering high-quality efficient solutions to customers.
Key Responsibilities
- Provide support for RMA (Return Material Authorization) repairs including diagnosing and resolving hardware and software issues both on the bench and at customer sites when necessary.
- Apply technical knowledge to troubleshoot and repair mechanical and electronic problems on-site on the bench and remotely.
- Accurately log repair activities diagnostic procedures and resolutions in the RMA MAX system
- Guide customers through setup operation and maintenance of Systel equipment.
- Collaborate with vendors to resolve hardware/software issues.
- Contribute to internal technical knowledge bases and participate in regular reviews of customer support trends and challenges.
- Maintain a clean and safe work environment and ensure all technical documentation is thorough and up to date.
- Perform all other duties as assigned.
- Associates degree or technical school diploma in Computer Science Electronics or a related field.
- Minimum of 2-4 years of relevant experience in a technical field related to computer hardware or systems testing.
- Proficient in diagnosing and repairing computer hardware and electronic systems.
- Familiar with the use of diagnostic tools such as oscilloscopes and multimeters.
- Working knowledge of circuit boards processors chips operating systems and Microsoft Office tools.
- Ability to fully repair configure and test computer systems.
- Excellent organizational skills and work ethics.
- Effective oral and written communication skills.
- Ability to travel up to 20% to customer sites with short notice.
- Familiarity with industry standards and certifications relevant to rugged computing and military desirable.
- US Citizenship required.
Rugged Compute Where Mission Meets Critical.
Founded in 1988 Systel Inc. is a leading manufacturer of rugged compute solutions with a relentless focus to support our customers and their missions. Our pedigree of capabilities spans numerous advanced platforms with thousands of successful deployments in the defense and commercial sectors. Systels rugged systems are designed and manufactured for continuous operation under the most extreme and austere environmental conditions. All of our products are proudly made in the USA in our headquarters in Sugar Land TX. We are AS9100:2016 and ISO 9001:2015 certified.
EEOC Statement
Systel is committed to providing equal employment opportunities to all individuals. We ensure that hiring and advancement decisions are based solely on individual qualifications without regard to race religion color creed national origin disability age sex genetic information military status or any other status protected by applicable federal state or local laws.
Offer Contingency
All employment offers are conditional upon successful completion of a background check physical assessment if required.
For more information please visit .
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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