Sr Business Analyst (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Depth & Scope:

• Leads Requirements Management / work packages for Tier 3-4 low to moderate risk and regulatory projects with multiple stakeholders and across multiple LoB
• Advanced to expert knowledge of business analysis project delivery practices and standards across the project life-cycle
• Gains/acquires sound to advanced understanding of business and user interaction with technology throughout project delivery
• Works independently as the senior or lead business analyst and coaches and guides members within area of expertise
• Identifies and leads problem resolution for complex issues at all levels
• Contributes to the communication and change management activities across multiple stakeholders

Education & Experience:

• Undergraduate degree required
• Business Analysis Accreditation is an asset
• 5 years related business analysis experience required

Preferred Qualifications:

• Understanding and experience working within a Global Anti-Money Laundering Program for a Large Financial Institution.
• Working knowledge of testing and validation efforts on technology deployments including writing test plans
• Experience with processing issue requests from business units and working with Technology partners to define issue and communicate solution and timeline back to the business
• Familiarity with Jira ServiceNow or other intake systems
• Contributes to projects as a SME representing the team
• Seen as a leader and accountable for the success of the team

Customer Accountabilities:

• Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
• Analyzes impacts to customers stakeholders employees process technology solutions to achieve business results
• Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time cost people resources) and maintain a customer-centric approach
• Provides recommendations and direction based on the end to end customer experience when making decisions
• Leads and owns the project deliverables related to business requirements to meet the needs of the customer employee and business
• Assesses and ensures that customer and employee experience / stakeholder impacts are appropriately managed
• Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
• Provides on-going communication to key stakeholders including the project sponsor business project owner project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
• Responds to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
• Identifies and leads problem resolution to ensure customer needs are met
• Contributes to the application of change management best practices (e.g. stakeholder analysis gap analysis change planning etc.)
• Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements
• Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

Shareholder Accountabilities:

• Leads requirements management on project(s) which are based on complexity size and budget as defined by the project governance levels
• Provides leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
• Identifies scope changes and complete analysis to determine impact to project benefits and risks
• Facilitates and follows a structured approach to plan elicit analyze document communicate and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe challenge and understand requirements according to the requirements management discipline
• Identifies documents and validates current state processes and work with the business and stakeholders to design the desired future state
• Establishes and maintains full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
• Collaborates with technology partners and provide recommendations to support development of: system requirements and design testing plans artifacts/deliverables to ensure business needs are met
• Ensures project issues and concerns are addressed for clear articulation of business requirements (e.g. Business Systems Analyst)
• Proactively identifies and tracks requirements risks issues assumptions dependencies constraints and anticipate and effectively manage risks related to requirements. Align decisions to TDs risk appetite
• Develops mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
• Contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions including communication of issues and resolution
• Adheres to Enterprise project governance controls to ensure projects meet all performance quality and compliance standards and conforms to appropriate disciplines
• Contributes to the development of the project plan and high-level work breakout session (WBS) identify and manage key risks and decisions
• Owns and completes relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness managing deadlines and adjusting to changing work priorities
• Takes ownership and communicate progress on work packages including requirements management in a concise and timely manner escalating issues to project manager partners and manager where appropriate
• Assesses project change requests and their impacts on requirements checking for alignment to project benefits at all phases
• Develops efficient and effective solutions through analytical problem solving
• Supports implementation / post implementation activities as defined in the project plan
• Owns the delivery of high level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests
• Forecasts defines and manages the requirements effort including cost and timeline
• Supports the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required
• Contributes to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified
• Identifies risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project
• Ensures accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
• Critiques and analyzes requirement change requests to challenge impact to original business need as defined by project charter
• Solidifies business needs including problem statements business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case
• Delivers detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements
• May contribute with business owner to define measures of success as defined in the project charter

Employee Accountabilities:

• Contributes to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences leveraging best practices
• Continuously enhances knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
• Leads motivates and develops relationships with the business stakeholders and technology partners to develop productive working relationships
• Engages enables and leads stakeholders to agreement /consensus on the business requirements
• Prioritizes and manages work load and capacity to deliver on project milestone dates
• Participates in regular coaching and performance review sessions employee surveys and action plans
• Owns development plan including activities related to training relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
• Fosters a collaborative team environment by participating in team meetings and reward & recognition programs
• Supports mentors and provides guidance to junior level Business Analysts and peers
• Contributes to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.