Experienced eDiscovery Operations Associate

Become a Discovery Operations Specialist in a top tier global eDiscoveryteam with an opportunity to collaborate with innovative eDiscovery professionals across a wide variety of disciplines in a dynamic environment to fulfill litigation and regulatory needs.

As an Experienced eDiscovery Operations Associate within the Legal Discovery Management team you will perform custodial and/or data source research and identification along with the preservation collection disposition and/or secure delivery of data within pre-defined Service Level Agreements and turnaround times. In this role you will leverage various eDiscovery tools and/or liaise with internal and external technology partners and other stakeholders to facilitate the execution of these requests. You will also have the opportunity to contribute to broader goals projects and initiatives across the eDiscovery spectrum in an effort to continuously develop update and improve our eDiscovery program. To succeed in this role it is key to have the required skills along with knowledge of the eDiscovery field tools and processes.

The Legal Department at JPMorgan Chase & Co. manages legal and other risks advises on products and services interprets laws and regulations that impact the firm and advises the firm on other matters. Our global team is made up of 2000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors we help the firms clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you we would like to hear from you.

Job responsibilities

• Respond to and fulfill eDiscovery requests across various data sources including but not limited to electronic communications voice structured and unstructured data sources.
• Coordinate with internal IT and business partners internal Data Center Operations and external vendors in support of request fulfillment including restoration of data with appropriate chain-of-custody documentation where required
• Maintain a level of understanding of the business uses for the systems from which data is being requested and proactively address questions related to fulfilling such requests
• Act as a liaison between the eDiscovery team and global systems and data center contacts including but not limited to tape operations areas/data centers and 3^rd parties to manage various legal restoration and preservation requests
• Support the continuous improvement of eDiscovery operational processes globally including request processing research preservation collection disposition delivery and quality control
• Communicate and escalate issues and problems to case teams manage expectations and track to resolution
• Draft and/or review process management documentation maintain organized updates and detailed matter/project notes and documentation

Required qualifications capabilities and skills

• 5 years of experience in either hands-on eDiscovery preservation and collections or in IT L1 L2 Helpdesk or Desktop Support Infrastructure or IT project management
• Familiar knowledge/use of eDiscovery Electronic Stored Information investigation preservation disposition recovery and analysis of data from a variety of electronic communication voice and unstructured systems (e.g. MS Exchange Connected Archive Lotus Notes Robocopy OnTrack Hard Drives Assentor Digital Safe NICE Cisco SharePoint) backup tape infrastructure (ArcServe TSM TDP NetBackup) and structured data systems databases and/or applications
• eDiscovery EDRM (eDiscovery Reference Model) or litigation support related experience
• Understanding of firm change management processes and procedures (SDLC etc.) and experience working in a secure environment with sensitive data including PII
• Familiar knowledge/use or understanding of Legal chain-of-custody requirements Regulatory processes and basic Federal Rules of Civil Procedure
• Self-motivated highly flexible organized team-oriented person with the ability to track multiple workstreams and resolve multiple confidential and/or sensitive time-critical and competing priorities and projects has ability to respond to shifting priorities and comfortable working independently with minimal supervision
• Project Management ITIL Sigma ACEDS PMP background

All candidates for roles in the Legal department must successfully complete a conflicts of interest clearance review prior to commencement of employment.