Sleep Center Coordinator

JOB SUMMARY

A Sleep Center Coordinator works under the general supervision of the Sleep Center Manager to assist patients with the sleep center needs ie: scheduling; education of sleep study procedures in accordance with their insurance carriers requirements; answering and routing phone calls. Primary responsibility is providing excellent customer service to the Sleep Centers patients on a daily basis either in person or on the telephone.

Job Function and Required Experience

• Perform all types of education sleep studies to patients and family members (when appropriate).
• Generate orders and outside sleep study referrals in association with documented sleep testing results and proper input into eClinicalWords (eCW) software for companys database of patients. Editing and verification of these documents as needed.
• Verified eligibility benefits precertification status and scheduling availability in a timely manner prior to scheduling any patients.
• Oversees and manages patients on Sleep Center scheduled ie: cancellations and rescheduling.
• Manage and restock of Sleep Center supplies.
• Communicate with patients the status of their prior approvals for upcoming sleep studies and financial liability for these studies.
• Verifies eligibility benefits precertification status and scheduling availability in a timely manner prior to scheduling any patients.
• Coordinate linen management with other staff members.
• Answers telephone calls and routes to appropriate person if unable to assist the patient.
• Other related duties as required.

QUALIFICATIONS REQUIRED

• Must be personable and treat patients & co-workers with care and respect
• Able to work independently with supervision
• Input patient data into electronic medical records
• Schedule patients for appointments as needed in appropriate time frames indicated
• Must be able to work quickly and efficiently to assure patient comfort and satisfaction
• Ability to communicate effectively with the patient(s) and health care team
• Duties require professional verbal and written communication skills
• Able to communicate and understand verbal and written English language
• Computer literate with entry level working knowledge of Microsoft Suites; Outlook and Word
• Exceptional problem solving skills.
• Demonstrate ability to organize coordinate prioritize and facilitate many on-going tasks at one time.
• Make outbound and receive inbound telephone calls and fax correspondence as needed
• Inventory and stock office supplies and materials
• Adhere to Standard of Care Code of Conduct HIPAA Compliance and Confidentiality Agreement
• Exhibit compassion and professionalism
• Must be able to report to work as scheduled without delay
• Attend required meetings training in-services and participates in committees as required.
• Professional appearance
• Positive attitude

PHYSICIAL AND SENSORY REQUIREMENTS

Requires sitting standing and/or walking for extended periods of time. Requires continual use of fingers for patient care writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push cart with supplies up to 30 pounds. Regularly requires ability to stoop bend and reach above shoulder level. Requires ability to hear normal conversation and good general near and peripheral vision.

MINIMUM REQUIRED EDUCATION/TRAINING

• High School graduate or equivalent required
• Work experience with medical insurance pre-certification is preferred.

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Required Experience:

IC