Assistant Engineer II, Field Service
Assistant Engineer II, Field Service
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Job Description
Brief Job Description:
Providing all preventive maintenance services on-site through shift rotation assignments. Supporting all corrective maintenance site troubleshooting and coordination with other related parties to resolve any site issues and problems within the resolution time set by the companys goals.
Responsibilities and Measurement Criteria with Time investment Needed on Each:
Managing product claims from customers and returning new units to customers within the agreed Service Level Agreement (SLA).
Managing minimum stock levels and replenishment to ensure goods are available for urgent cases.
Providing all preventive maintenance services on-site through shift rotation assignments.
Supporting all corrective maintenance site troubleshooting and coordination with other related parties to resolve any site issues and problems within the resolution time set by the companys goals.
Preparing and delivering incident reports to customers promptly including root cause analysis and action plans with clear timeframes. Collaborating with regional teams for additional support as needed.
Providing service reports with technical recommendations to customers leading to additional purchase orders and opportunities for Service Sales on a weekly basis.
Strictly complying with VERTIVs and the customers safety standards and policies.
Exercising a professional and customer-oriented approach reflecting VERTIV as a company with world-class quality service levels.
Keeping up to date with knowledge and application of company products/services.
Continually developing and improving as a service professional through self-analysis reading benchmarking against the best in the industry and practice.
Qualifications
Required/ Minimum Qualifications:
Bachelor degree in Electrical Electronic Engineering
Additional / Preferred Qualifications:
Minimum of 3 years of experience in the power utility maintenance and services industry
Understanding and knowledge of power-related products especially for UPS is an advantage.
Basic computer skills required.
Physical & Environmental Requirements:
Time Travel Needed:
Ability to travel up to 75% of the time.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety Integrity Respect Teamwork Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to If you are interested in applying or learning more about this role please visit the companys career page located on Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Employment Type
Full Time
