L2/L3 Engineer
L2/L3 Engineer
Posted on :
05-06-2025
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1 Vacancy
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Job Description
Multi-Client Systems Engineering
- Administer and support Windows Server environments () Active Directory Azure AD Group Policy DNS and DHCP across multiple customer networks.
- Manage and support Exchange Office 365 IIS and SQL Server 2016 Enterprise environments.
- Design and implement server OS deployments leveraging image-based methodologies and automation tools.
Virtualisation & Storage
- Deploy monitor and maintain VMware infrastructure (vSphere ESXi vSAN vCenter) and virtualisation technologies for diverse clients.
- Support enterprise storage platforms such as Dell EMC (VxBlock Unity) and Nutanix HCI including EMC RecoverPoint and Veeam Backup & Replication across customer data centres.
Endpoint Management & Security
- Implement and manage Microsoft Endpoint Manager (Intune) to enforce security and compliance across devices.
- Drive client-specific endpoint compliance patching and software deployment strategies.
- Ensure adherence to Essential 8 and regulatory compliance standards through robust policy configuration and monitoring
Monitoring Automation & Operations
- Use tools such as Datto RMM AutoTask and other MSP platforms to monitor system health perform proactive maintenance and respond to incidents.
- Develop and maintain PowerShell VBS and SQL scripts for automation reporting and client-specific tasks.
Project Delivery
- Take ownership of infrastructure projects across multiple clients like:
- Essential 8 Security Maturity Uplift
- Microsoft Intune (Endpoint Manager) deployment
- On-premises to Microsoft Cloud migrations (Azure/365)
- Coordinate with stakeholders to define scope timelines and deliverables while managing competing priorities and changes.
- Document and communicate project status to internal and customer stakeholders regularly.
Collaboration & Communication
- Work closely with the Network Engineering team to deliver cohesive solutions involving both system and network layers.
- Serve as a point of technical escalation for support teams and act as a liaison with customers during major changes or incidents.
- Build trust with customers through clear communication professional conduct and consistent delivery of quality outcomes.
Requirements
- 5 years of experience in systems/infrastructure engineering roles preferably within an MSP environment.
- Demonstrated ability to manage multiple client environments shifting demands and conflicting deadlines.
- Strong expertise in Active Directory Azure AD Exchange Office 365 Intune and Windows Server.
- Hands-on experience with VMware virtualisation Dell EMC Nutanix and Veeam solutions.
- Proficiency in automation and scripting (PowerShell VBS SQL).
- Deep understanding of disaster recovery security compliance and backup strategies in multi-tenant environments.
- Experience with RMM and PSA platforms (Datto RMM AutoTask) is highly desirable.
Preferred Certifications:
- Microsoft 365 Certified: Administrator Expert (Preferred)
- ITIL V4 Foundation (Preferred)
- Microsoft Certified: Azure Administrator Associate (Desirable)
- VMware Certified Professional (VCP)
- Veeam Certified Engineer (VMCE)
5+ years of experience in systems/infrastructure engineering roles, preferably within an MSP environment. Demonstrated ability to manage multiple client environments, shifting demands, and conflicting deadlines. Strong expertise in Active Directory, Azure AD, Exchange, Office 365, Intune, and Windows Server. Hands-on experience with VMware virtualisation, Dell EMC, Nutanix, and Veeam solutions. Proficiency in automation and scripting (PowerShell, VBS, SQL). Deep understanding of disaster recovery, security compliance, and backup strategies in multi-tenant environments. Experience with RMM and PSA platforms (Datto RMM, AutoTask) is highly desirable. Strong customer relationship management and stakeholder communication Proven ability to juggle multiple priorities and adjust to changing client needs Clear, concise verbal and written communication skills High attention to detail, documentation, and follow-through Self-motivated, proactive, and accountable for outcomes
Employment Type
Full Time
Key Skills
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