Bilingual Front Desk Associate / Bilingual Receptionist
Bilingual Front Desk Associate / Bilingual Receptionist
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
We are currently seeking a Bilingual Front Desk Associate / Receptionist to join our dynamic and growing property management team. This role is the first point of contact for our company responsible for delivering exceptional customer service over the phone providing administrative support and assisting with the coordination of property maintenance activities.
As a key team member you will support multiple departments including Leasing and Maintenance ensuring efficient communication documentation and coordination of services related to our managed properties.
Key Responsibilities
Customer Service
Answer and route incoming calls with professionalism and a customer-first attitude
Communicate effectively with property owners tenants vendors and internal staff
Document all communications clearly and accurately
Assist in resolving customer inquiries and escalating issues when necessary
Administrative & Clerical Support
Maintain records of key property information (e.g. utility shut-offs access codes keys)
Advertise vacant units accurately across platforms
Prepare and manage leasing documents addendums and move-in sheets
Process rental applications and ensure documentation is filed correctly in the system
Coordinate appointments for third-party visits maintenance vendors and auto-showings
Maintenance Coordination
Daily review and assignment of maintenance service requests.
Follow up on open work orders to ensure timely completion
Assist with after-hours maintenance as needed
Communicate work status updates to all relevant parties
Help coordinate seasonal or routine maintenance like sprinkler activation or winterization
Written and Oral Communication Data Entry
Employment Type
Full Time
