Desktop Support Technician L2 BR
Desktop Support Technician L2 BR
Posted on :
05-06-2025
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1 Vacancy
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Job Description
Location: Jundiai Brazil
Employment Type: Full-Time
Start Date:
Salary: $19560.72 USD annually
Job Description
We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets providing end-user support and ensuring smooth IT operations. The ideal candidate is highly organized adaptable customer-focused and thrives in a fast-paced dynamic environment.
Key Responsibilities:
- Hardware & Software Support: Install configure and troubleshoot Windows and Mac devices including imaging software deployment and break-fix repairs.
- IT Asset Management: Handle inventory asset tagging redeployment and disposal of equipment while maintaining accurate records.
- End-User Assistance: Provide walk-up support remote troubleshooting and VIP/executive IT assistance.
- AV & Depot Support: Set up and maintain audio/video equipment and manage depot operations.
- Vendor Coordination: Work with external suppliers for repairs warranty claims and spare parts management.
- Reporting & Compliance: Generate weekly inventory reports track service requests and ensure adherence to company IT policies.
- New Hire Onboarding: Collaborate with cross-functional teams to equip new employees with necessary hardware and software.
Requirements
- Experience: 2-3 years in IT support with expertise in Windows/Mac platforms Microsoft Office and basic networking (TCP/IP Ethernet).
- Technical Proficiency: IMAC printer queue management data backup/recovery and mobile device support.
- Certifications (Preferred): A MCP or equivalent.
- Soft Skills: Exceptional customer service problem-solving and communication skills (English B2 level).
- Logistics: Own a car for inter-office travel (mileage reimbursed) and a valid driver s license. Ability to lift up to 50 lbs.
Benefits
Why Join Us
Impactful role in a collaborative growth-oriented environment.
Competitive salary and reimbursement for work-related travel.
Opportunity to work with cutting-edge IT infrastructure and diverse teams.
Ready to elevate IT operations with your expertise Apply today!
Troubleshooting OS Install Hardware Fixes IT Support Active Directory Ticketing Tools Basic Networking Printer Setup Security Basics Customer Help
Education
Degree in Computer Science, Information Technology, Computer Systems
Employment Type
Full Time
Key Skills
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