Customer Support Assistant
Customer Support Assistant
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Job Description
Job Description
We are seeking a motivated and detail-oriented Customer Support Assistant to join our team in Columbus OH. The successful candidate will play a vital role in ensuring excellent customer service by handling client inquiries resolving concerns and supporting internal communication between departments. This is an excellent opportunity for individuals who enjoy problem-solving working in a team-oriented environment and contributing to customer satisfaction.
Responsibilities
Respond to customer inquiries via phone email and in-person with professionalism and efficiency
Resolve client issues in a timely and satisfactory manner
Maintain accurate records of client interactions using CRM systems
Coordinate with internal departments to ensure customer needs are met
Assist with order processing follow-ups and delivery status updates
Provide feedback to improve overall customer experience and support processes
Prepare reports and summaries of customer interactions when required
Qualifications :
Qualifications
High school diploma or equivalent required; associates or bachelors degree preferred
Previous experience in a customer support or administrative role is a plus
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work effectively in a fast-paced environment
Proficient with MS Office Suite and customer service software tools
Additional Information :
Benefits
Competitive salary: $44000 $50000 annually
Opportunities for professional growth and internal advancement
Collaborative and supportive work environment
On-the-job training to enhance service and communication skills
Paid time off and company holidays
Health dental and vision insurance packages
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
