ServiceNow Business Solutions Analyst
ServiceNow Business Solutions Analyst
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Job Description
Your Career
Fast-paced fast-changing and unpredictable defines our Information Technology team. We are looking for analytical agile and influential Analyst who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.
Your Impact
- Ability to identify issues propose solutions plan and execute with little supervision
- In-depth understanding of ITSM processes technology and methods applicable to platform management
- Define and establish governance and data management policies to ensure the accuracy of the CMDB
- Conduct regular audits and reconciliation processes to maintain CMDB accuracy and compliance across distributed IT environments
- Ensure the ITAM applications track the lifecycle of hardware software and other IT assets
Qualifications :
Your Experience
- Bachelors degree or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered
- Minimum of 8 years of experience in IT Operations with a focus on ServiceNow ITOM solutions
- 5 years of IT Asset Management experience
- Strong knowledge and experience with ServiceNow Discovery Service Mapping CMDB and CSDM
- Excellent understanding of IT operations and governance including ITSM processes
- Experience with ITOM ITAM and ITSM processes and frameworks
- The position requires a strong understanding of IT Asset Management IT Operation Management and Configuration Management Database (CMDB) using ServiceNow products with an emphasis on liaising between business and technical teams to ensure alignment with business needs
- Previous experience implementing and running SAM & HAM
- Strong communication skills to liaise between business and technical teams
- Ability to gather and transform business needs into actionable requirements
- Strong analytical and problem-solving abilities
- Communication Skills: Excellent verbal and written communication skills with the ability to convey complex technical concepts to diverse audiences
Additional Information :
The Team
Working at a high-tech cybersecurity company within Information Technology is a once in a lifetime opportunity. Youll be joined with the brightest minds in technology creating building and supporting tools that enable our global teams on the front line of defense against cyberattacks.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
