Client Success Manager - Experian Health - Remote
Client Success Manager - Experian Health - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
The Client Success resource will report to Experian Health focus on maximizing client satisfaction and value by analyzing client data identifying areas for improvement and implementing initiatives to optimize the client success process.
Youll have opportunity for:
Strategic Planning -Develop and implement comprehensive strategies to improve client retention engagement and expansion by identifying important metrics and success factors
Data Analysis - Use customer data to identify trends pain points and opportunities for optimization providing applicable insights to all partners
Customer Relationship Management - Build relationships with main client partners addressing concerns and identifying potential upselling or cross-selling opportunities
- Process Improvement - Identify process improvements and implement within the client success function to refine operations and enhance efficiency
- Performance Monitoring - Trac client success metrics identifying areas for improvement and reporting on progress to senior management.
- Collaboration - Working closely with other departments like sales marketing and product development to ensure seamless customer experience.
Qualifications :
- Available for 25-50% travel
- HFMA CRCR certification
- Bachelors degree
- 7years experience in healthcare revenue cycle with emphasis on Patient Access
- 7 years Epic EMR Patient Access workflows and RTE interface experience
- Provider based background
- 5 years experience with Healthcare Project Management
- 4 years experience with
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
- Explore all our exciting benefits here: uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. Innovation is an important part of Experians DNA and practices and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
