Client Success Manager - Remote (Pacific or Mountain Time)
Client Success Manager - Remote (Pacific or Mountain Time)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What youll do
Reporting to the VP our client Success Manager maintains a long-term relationship with key clients to gain an understanding of your clients organization their business drivers and their key product/service needs for their own customers. You will coordinate the daily activities to support and grow several key partners to ensure the teams deliver operational and servicing excellence.
***Must be based in Pacific or Mountain time zones***
What were looking for
- Build relationships is the key to our success. You grasp concepts quickly and know how to make the complex easy to understand.
- You collaborate naturally with members across different teams balancing priorities. You excel at bringing the right people to the table handling issues and identifying opportunities
- You understand your customer by seeing your world through their perspective speaking their language and promoting the voice of your customer to improve Experians solutions and servicing
- You have experience in relationship management responsibilities such as renewal management adherence to contractual obligations voice of the client and ensuring delivery of solutions
- You drive results to identify new ways to grow our business and expand current partnership
- You have a client-centric mindset
- You prioritize accountability and building trust with your teammates and customers
Qualifications :
More about you
- 5 years in program management and client services/customer success with preference for someone who has displayed recent success within a progressive digital growth company.
- Experience in compliance and operational oversight and audit to support client requested monthly and annual audit requirements.
- Experience creating processes used by a client-facing SAAS support team.
- Retention and business development expertise specifically in formulating and marketing solutions to address opportunities or new needs.
- A performer that balances empathy with determination.
- Capability of staying up to date with technical developments internally
- Problem analysis and problem resolution at both a strategic and SAAS operational level.
- Bring analytical traits to our organization and operate within a framework that uses well defined metrics scorecards and goals.
#LI-Remote
Additional Information :
Perks
- You begin accruing 3 weeks of vacation per year starting on your first day
- 401K with a 4% company match with immediate vesting.
- Comprehensive health dental and vision plans.
- 5 sick days each calendar year.
- 12 paid company holidays and 2 paid volunteer days.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
