GSR Captain
GSR Captain
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
DEPARTMENT: Guest Experience
REPORTS TO: Sr. Manager Premium Experience
SUPERVISES: Supervises the day-to-day activity of the Guest Services Representatives
STATUS: Part-time Hourly/Non-Exempt Union (SEIU Local 1877)
San Diego Padres Commitment:
The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race ethnicity religion gender age disability sexual orientation veteran status and national origin.
If you are not sure youre 100% qualified but are up for the challenge - we want you to apply. We believeskills are transferable and passion for our mission goes a long way.
San Diego Padres Petco Park Promise:
Our service values drive our behaviors to create the best experience for all our guests who visit Petco Park. As a team member at Petco Park we genuinely and passionately care about our guests our ballpark and each other. We make meaningful and memorable connections that set us apart from other venues and experiences. Each position on our team actively lives out this nonnegotiable commitment every day to CARE CONNECT EXCEED.
You will be the front-line supervisor that will lead and manage a team of Guest Service Representatives during all Padres home games and non-baseball events.
All the responsibilities we will trust you with:
- Exemplifying our Petco Park Promise: CARE CONNECT EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guests expectations
- Supervising our Guest Services Representatives (GSRs) during Padres home games and non-baseball events
- Conductingpre-event briefings to update team members on event details best practices and continuing expectations
- Working collaboratively with management fellow Captains/Leads other departments and contracted partners to create a positive ballpark experience
- Creating an inspiring team environment with an open communication culture
- Listening to team members feedback and resolve any issue or conflicts
- Identifying areas and topics for new training and skill checks
- Assuring all team members are using the appropriate event communication channels to access current information assist guests and report incidents
- Monitoring team members performance providing coaching and filling out performance evaluations
- Consistently striving to exceed guest expectations and effectively resolve guest issues during events
Your areas of knowledge and expertise that matter most:
- Being punctual reliable and exhibits a commitment to meeting both the work schedule and job requirements
- Previous leadership/supervisory experience in a fast paced busy environment and the ability to handle a variety of customer and team member needs
- Having strong organizational communication decision making and time management skills
- Possessing a high degree of discretion integrity and accountability
- Having the ability to work well with others in a collaborative respectful manner to create a positive and memorable ballpark and/or venue experience
- Being personable enthusiastic positive and possess motivational skills
- Being bilingual in English/Spanish a plus but not necessary
You will be required to meet the following:
- Must be at least 18 years of age by the start of employment
- Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time up to the complete duration of shifts and in all inclement weather including rain and/or direct sunlight; able to lift and transport up to 25 pounds
- Must be available to work a minimum of seventy five percent (75%) of ALL scheduled events during each calendar year including one hundred percent (100%) of all baseball events scheduled for weekends (Friday Saturday and Sunday) with the exception of up to six (6) weekend events
- Available to work flexible hours on a variety of shifts including days evenings weekends holidays and overtime as needed
- As a condition of employment you must successfully complete all post-offer pre-employment requirements including but not limited to a background check
Salary and Additional Compensation:
This position is a Union position and as such is subject to the rates and benefits agreed upon in the Collective bargaining agreement.
Per the California pay transparency law the pay rate for this position is $22.88 per hour.
In addition to your hourly rate union Captain positions also receive paid sick leave holiday pay for specific holidays free parking eligibility for an end of season bonus employee discounts and appreciation and recognition opportunities.
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Employment Type
Part-Time
