English speaking Customer Service
English speaking Customer Service
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Job Description
Job Title: Customer Service Representative (English C2)
Location: Athens Greece (On-Site)
Start Date: ASAP
Working Hours: Rotative shifts between 2:00 PM 7:00 AM (Monday to Sunday)
Language Requirement: English C2 level (Native/Fluent)
Job Description:
We are looking for a highly motivated and fluent English-speaking Customer Service Representative to join our team in Athens. In this role you will be the first point of contact for customers providing top-tier service and support across various channels.
Responsibilities:
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Handle incoming customer inquiries via phone email or chat
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Provide accurate valid and complete information by using the right tools
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Identify and assess customer needs to achieve satisfaction
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Resolve product or service problems by clarifying customer complaints
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Follow communication procedures guidelines and policies
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Ensure customer satisfaction and provide professional customer support
Requirements:
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Fluency in English (C2 level) verbal and written
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EU Citizenship or valid work permit in Greece
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Excellent communication and interpersonal skills
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Ability to work flexible shifts including nights and weekends
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Previous experience in customer support is a plus
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Team player with problem-solving attitude
Salary & Benefits:
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Monthly Salary: 1200 x 14 payments (includes Easter Summer and Christmas bonuses)
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Performance Bonus (subject to confirmation)
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Meal Allowance: 50/month (voucher)
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Private Health & Life Insurance (from day one)
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Annual Leave: 25 days
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Contract Type: Permanent
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Working Hours: 40 hours per week (8 hours/day 5 days/week)
What We Offer:
Employment Type
Full Time
