Customer Support Representative
Customer Support Representative
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Job Description
Customer Support Representative (Remote - Australia Only)
You bring the calm. We bring the coffee. Together we solve everything.
Are you the kind of person who:
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Can turn a frustrated customer into a fan with just one email
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Thinks hold music is a challenge not a deterrent
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Believes typos are personal enemies and emojis are a love language
If you answered yes (or heck yes) keep reading weve got your next gig.
What Youll Actually Do (besides looking great in Slack emojis):
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Become a support superhero: Answer customer questions via chat email and the occasional phone call all with grace humor and helpfulness.
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Master our product: Learn everything about our product like its your favorite app and use that knowledge to solve customer problems (aka puzzles!).
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Take notes!: Track trends log tickets and share the golden nuggets with the team.
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Advocate for the customer: Be their voice. Flag recurring issues share feedback and virtually high-five our product team when fixes roll out.
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Move fast stay curious: Never be afraid to say I dont know but Ill find out!
What You Bring to the Table (besides snacks):
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You live in Australia and have legal authorization to work here.
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You stay cool under pressure and bring the calm to every conversation.
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Youre tech-fluent: navigating support platforms (like Zendesk or Intercom) is second nature to you.
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Youre detail-obsessed organized and allergic to just okay customer service.
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Youve got a voice (written and spoken) thats clear empathetic and maybe even a little fun.
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Youve spent at least 1 year in a customer-facing role and youve got stories to prove it.
Perks Youll Love (besides working in PJs):
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100% remote work: Work from home a cabin in the woods or your favorite caf in Australia (as long as its in Australia).
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Competitive pay: We value your time and expertise.
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Health dental & vision insurance: Because we care about your well-being.
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PTO wellness days: Because burnout isnt cool.
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A team that celebrates wins learns from mistakes and sends the best GIFs.
Apply if youre ready to:
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Make someones day every day.
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Bring both brains and heart to your work.
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Join a team thats as supportive as you are.
Only candidates located in Australia will be considered. Bonus points if your cover letter makes us smile.
Employment Type
Full Time
