Affidavit Support Specialist
Affidavit Support Specialist
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Job Description
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload.
Upstart is a digital-first company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; and Austin Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team
Upstart has established a centralized Affidavit Support function which will be a sub team within the Recovery Operations department. Affidavit Support Specialists will prepare review notarize and otherwise process affidavits in accordance with contractual obligations and state regulations. This role requires the individual to have high attention to detail keen judgment when analyzing and reviewing documents and a strong analytical/strategic mindset. These roles will report to the Associate Operations Manager Affidavit Support.
Position Location - This role is available in the following locations: Columbus OH.This is a hybrid position with the expectation that this individual will be in the Columbus OH office 4 days per week with 1 day remote.
Time Zone Requirements - This team operates on the East Coast time zones.
Travel Requirements - As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How youll make an impact:
- Analyze requests for affidavits from third parties prepare affidavits ensure accuracy of information contained in systems and affidavits and ultimately submit affidavits in accordance with procedures contractual obligations and state regulations.
- Review work product generated by peers for completeness and accuracy.
- Notarize affidavits and related documents.
- Ensure the accuracy of information in Upstart systems and records.
- Willingness to assist other areas of Recovery as opportunities arise.
What were looking for:
- Minimum qualifications:
- 1 year experience in an Operations role at a Financial Institution Debt Buying corporation or Legal Collections Law Firm.
- 1 year experience conducting research and/or investigations at a Financial Institution.
- Demonstrated ability to interpret requests conduct research and prepare findings.
- Strong collaboration and communication skills.
- Keen attention to detail and the ability to multitask effectively.
- The ability to work independently and as part of a team in a fast-paced environment.
- The ability to obtain and exercise an Ohio notary license. Applicants must secure the necessary Ohio Notary Commission within 60 days of commencing employment. Two attempts will be provided for passing the licensure examination.
- Preferred qualifications:
- Associates Degree or equivalent work experience.
- Experience working cross functionally in a large complex environment.
- Prior experience supporting a legal function/department.
- 2 or more years of investigative experience in the areas of disputes complaints and/or fraud.
What youll love:
- Competitive Compensation (base bonus & equity)
- Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous sick and safety leave
- Supportive parental family care and military leave programs
- Annual wellness technology & ergonomic reimbursement programs
- Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
- Catered lunches snacks & drinks when working in offices
#LI-Entry
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate on a bi-weekly basis and are eligible to receive overtime pay for any hours worked over 40 in a work week or over 8 in a work day if required by state law.
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures backgrounds perspectives and experiences and know that we can only become better together.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
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Employment Type
Full Time
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