General Manager - Branch Operations

General Manager Branch Operations
Company: New England Smart Energy (HomeWorks Energy)
Office Location: Fairfield CT

Position type: Full time onsite position. Offering competitive salary and incentives. This is an opportunity to join a fast-growing region that will provide tons of growth opportunities.

Position Overview:
We are seeking a highly motivated and experienced General Manager to lead one of our regional branch operations in Fairfield CT. This role is responsible for overseeing the delivery and performance of energy efficiency services including home energy assessments weatherization window replacements and HVAC system upgrades. The ideal candidate brings a strong background in HVAC proven leadership experience and a deep understanding of operational metrics and process optimization.

Key Responsibilities:

• Operational Leadership:
  • Manage daily branch operations across multiple service lines (audits weatherization windows HVAC).
  • Ensure high-quality project execution customer satisfaction and adherence to regulatory and safety standards.
  • Coordinate workforce scheduling materials procurement and logistics.
• Team Management:
  • Lead mentor and develop a high-performing team of technicians auditors and project managers.
  • Foster a culture of accountability continuous improvement and operational excellence.
  • Establish and track key performance indicators (KPIs) for financial operational and customer success.
  • Drive initiatives to improve conversion rates cycle time customer satisfaction and cost efficiency.
• Hands-On HVAC and Project Delivery:
  • Engage directly with HVAC operations to create accurate and customer-focused project scopes.
  • Collaborate closely with field project manager to ensure seamless job execution and outstanding customer experience from consultation to completion.
  • Get in the trenches maintain quality control on HVAC installations and upgrades.
  • Oversee procurement and equipment specifications to align with energy efficiency standards and program requirements.
  • Develop and implement process improvements for HVAC workflows scheduling and customer communication.
  • Grow and manage all subcontractor partnerships to include recruitment onboarding timely payments etc..
• Program Compliance and Partner Engagement:
  • Serve as the primary point of contact for local utility partners and municipal program stakeholders.
  • Ensure compliance with energy efficiency program guidelines and reporting requirements.
  • Collaborate with internal and external partners to optimize program delivery and growth.
• Customer Experience:
  • Champion a customer-first culture resolving escalations and ensuring a high Net Promoter Score (NPS).
  • Continuously identify opportunities to improve the homeowner experience across all services.

Required Qualifications:

• 5 years of operational leadership experience preferably in energy efficiency construction or HVAC services.
• Direct experience in HVAC installation management or service operations is required.
• Demonstrated success in managing cross-functional teams in a field services environment.
• Experience working with utility energy efficiency programs and compliance standards is highly preferred.
• Strong business acumen and proficiency in performance management tools and KPIs.
• Excellent interpersonal communication and relationship-building skills.

Preferred Qualifications:

• Bachelors degree in Business Operations Management Engineering or related field.
• Familiarity with Mass Save or similar utility programs.
• Certifications such as BPI NATE or HVAC licensing a strong plus.

Equal Opportunity Employer:

At HomeWorks Energy we celebrate diversity inclusion and collaboration. As an Equal Opportunity Employer we do not discriminate against race color religion national origin sex age gender identity or expression sexual orientation physical or mental disability veteran status or any other applicable characteristics. All employment decisions are based on qualifications skills and experiences needed to successfully perform the job.