Assoc Customer Experience Mgr
Assoc Customer Experience Mgr
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Job Description
Education: Bachelors degree in Business Administration or related field required
Years of Experience: 0-2 years of experience required
Software Knowledge: Microsoft Office suite required SAP and Salesforce experience preferred
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars utility and personal transportation vehicles snowmobiles side-by-sides all-terrain vehicles professional turf-care equipment and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories airports to planned communities and theme parks to hunting
preserves.
Responsibilities:
Act as single point of contact for used cars and direct support for assigned territory accounts.
Collaboration with Customer Experience Managers (CEM) and Regional Sales Manager (RSM) on accuracy of sales proposals to ensure trades are processed correctly.
Resolve disputes with RSM & CEM RSM on customer account resolutions to include missing trades terminations and billing.
Participate in monthly Inventory Reconciliations within the assigned territory to ensure accuracy of used cars in our inventory
Data Entry into SAP and Salesforce regarding sales termination and lost business. To include entering Used Car vehicle orders into SAP for invoicing to end customer
Collaborate with customers to include Logistics and freight carriers to obtain proper documentation for movement of vehicles.
Provide accurate and timely information to applicable parties regarding order status.
Maximize customer satisfaction through routine communication and exceptional service.
Contribute to a culture of respect dignity and inclusion where everyone feels heard and understood empowered and valued.
Required Experience:
Manager
Employment Type
Full-Time
