Senior Support Analyst, FICC & EQD Applications, IT
Senior Support Analyst, FICC & EQD Applications, IT
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Job Description
Key Areas of Responsibilities
Provide functional support on Calypso and other systems to a broad range of users.
Maintain documentation on operational procedures and technical environment configuration.
Manage change requests from development and infrastructure teams and other configuration changes
Incident escalation and management.
Configure system monitoring rules and respond to monitoring alerts.
Implement tactical automation.
Perform BCP drills and help with IT security and audit review.
Lead projects related to new system and server deployment.
Other tasks as directed by the manager.
RequirementsDegree/Master degree in IT Computer Science of related fields
5 years of experience of relevant system support experience
Good knowledge of SQL
Proficiency in Linux server commands and shell scripts
Good understanding of server and network infrastructure
Proven problem-solving and analytical skills
Good communication skills in English and Chinese
Very strong attention to details
Able to work under pressure
Willing to work on morning shifts (from 7am) and take turns to work on weekend (with compensation leave entitlement)
Employment Type
Full Time
