Customer Service Licensing Advisor
Customer Service Licensing Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Closing Date:
18/06/2025Group:
Spectrum GroupManagement Level:
AssociateJob Type:
Fixed Term (Fixed Term)Job Description:
Please note that this advert will close at 00:01 on Wednesday 18 June and therefore we advise getting your application in no later than midnight on Tuesday 17 June.
About the Team
The Spectrum Licensing team provide regulatory guidance to people and organisations applying for Wireless Telegraphy Act licences. These licences enable effective and efficient wireless communication across the UK meaning things like; mobile phones Wi-Fi radio communication devices wireless microphones ship and aircraft communications and many other wireless equipment works free from harmful interference. The team process around 42000 licence applications and take 25000 calls to our helpdesk per year.
Purpose of the Role
You will help us facilitate an efficient licensing experience for our customers and stakeholders. The role is multi-functional you will be responding to emails live chats post and social media queries. You will provide a positive customer service experience on our helpdesk and will accurately process licence applications.
Your key responsibilities
Working as part of a team to manage licensing cases and applications within published KPIs.
Provide professional customer service and deliver effective communication both verbally and written to internal and external stakeholders.
Work cross-functionally with internal stakeholders across the Spectrum department and wider Ofcom team to deliver a robust licensing process as well as influencing improvements to the end-to-end licensing journey.
Use multiple computer-based systems and applications to process and manage Spectrum Licences.
Attend team briefings training sessions and wider Spectrum and Ofcom related meetings in person when required
The skills knowledge and experience you will need for success
Essential:
Experience and knowledge of different computer-based applications and systems is required due to complete day to day tasks
An understanding of regulatory requirements is important due to the nature of our role.
Harmonising work: Able to work well within a team with great communication and inter-personal skills.
Owning Accountabilities: Be self-motivated and enthusiastic with the ability to prioritise and organise workload.
Executing Plans: Strong time management attributes. Manage workload effectively prioritising tasks to balance immediate needs and long-term team objectives.
Qualifications:
Must have English language and maths GCSE pass
Desirable Skills:
Previous experience working with salesforce workday or Spectra
Previous experience handling customer enquiries over the telephone is preferable
Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this we want our organisation to reflect the diversity of background experience upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible no matter your social background ethnicity sexual orientation gender or disability.
Where positions are listed as full-time we remain open to reduced hours part-time arrangements job shares and other flexible working options. From day one we champion flexible work arrangements to accommodate individual needs.
We also warmly welcome applicants who are returning to the workforce after a break for whatever reason. If you have taken time away and are ready to rejoin we look forward to reviewing your application.
Our recruitment processes prioritise accessibility and inclusivity. If you need information in an alternative format or have specific preferences please contact our recruitment team at or call 0.
As a Disability Confident employer we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here. Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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