Technology Support III - DevOps
Technology Support III - DevOps
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Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Enterprise Technology - Risk team you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Adept in Hadoop to diagnose and fix application issues. Concept and working experience in private cloud (i.e. enterprise specific cloud themes).
- Orchestration (e.g. Autosys Airflow Control-M Oozie etc.). Of those Control-M experience mandatory.
- Mandatory - Database exposure and intermediate level SQL skills to be able to query and manage Oracle.
- Hands on expertise in AWS Services and Tools esp. Athena RDS/Aurora Redshift.
- Third Party Vendor Data Management and Lifecycle and Engagement for Trouble Tickets using DevOps Process.
- Hands on Tools Development using any programming language (Python) Automation aptitude is key focus.
- Must adhere to weekly support Rotation schedules including weekends (standard Devops Cadence).
- Work collaboratively in a Global team with fellow DevOps professionals sharing ideas to solve complex and challenging business problems.
- Be able to communicate effectively and work closely together with business clients other technology teams support partners and stakeholders to deliver and support business aligned solutions.
- MUST have demonstrated Devops Prior Experience for this role.
Preferred qualifications capabilities and skills
- Experience with database technologies Oracle/MySQL.
- Experience with Languages Java Scala Python Shell Scripts
- Associate level certification and hands-on skills using Boto3 and CLI can be a big-plus
- Hands on experience in Java Scala or Python with implementation experience. Python preferred.
Employment Type
Full-Time
