Field Service Specialist
Field Service Specialist
Posted on :
05-06-2025
Employer Active
1 Vacancy
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Job Description
To apply to a Varex Imaging position please create an account and sign-in.
CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account.
Summary
Provides highly visible customer support through the performance of on-site installation as well as overseeing any necessary diagnoses troubleshooting service and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers needs and clarifies if the responsibility for problem resolution falls to sales personnel customer support reps or engineers. This job may include any aspect of field support and is not limited to system hardware and software PCs and networking/wireless networking.Job Description
OTHER FUNCTIONS
- Provide phone support/remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.
- Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers to ensure they can operate their Varex equipment according to technical and safety guidelines with the highest level of satisfaction.
- Input detailed records of service visits into company information systems including technical problems actions taken and parts employed to correct these problems to ensure accurate updated customer maintenance information is available to other Varex parties.
- Maintain up-to-date technical documentation in order to permanently keep informed regarding all operating characteristics design factors technical performance and developments of Varex products.
- Maintain a high degree of professional knowledge and safety consciousness according to Varex guidelines in order to perform activities under the safest working conditions.
- Instrumental in the development of new servicing techniques and the writing of service documentation.
- Adept at training to other field personnel.
- Report by means of FSRs time sheets expense reports etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
Required Skills and Knowledge
- Expert knowledge of and sound professional experience with electronic and electro-mechanical engineering testing equipment used for verification checkout and calibration of electronic equipment.
- Expert knowledge of and sound professional technical experience with micro-computers/PC based systems
- Customer focused attitude
- Expert at defusing the most difficult customer situations
- Articulate and skilled in interpersonal communication
- Fluency in the local language and in English both written and spoken
Other Desired Skills and Knowledge
- Expert computer usage and debugging skills
- Expert ability to identify and repair complex software and network problems.
- Highly proficient at diagnosing and solving complex mechanical problems including simple vacuum leaks.
- Identify and resolve imaging system defects.
Experience Level with Business Tools
- Familiar with business tools such as: E-mail Microsoft Word Excel and PowerPoint.
- Experience with SAP or equivalent ERP product and productivity software desired.
Education and Experience
- Associate Degree or equivalent experience
- 6 years of related experience
Ability to Travel
- Travel required (Western U.S.)
Time Type:
Full timeJob Type:
RegularWork Shift:
First ShiftPay Rate Type:
HourlyBenefits and Perks
Varex Imaging provides competitive pay and benefits to support the financial physical and emotional well-being of the people who make our company successful.
- Medical Insurance
- Dental/Vision
- 10 Paid Holidays
- PTO
- Employee Stock Purchase Plan
- 401K match
- Paid Parental Leave
- Short & Long-Term Disability and Life Insurance
- Competitive Pay
- Flexible Schedules
- Friendly Work Environment
- Tuition Reimbursement
- Employee Referral Program
- Career Advancement Opportunities
- Employee Discounts
All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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