General Manager
General Manager
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1 Vacancy
Job Description
Overview
Chicago Hotel
Sweet Home for sure Chicago the third largest city in the US is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music theater dining museums sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.
Omni Chicagos associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotels commitment to serve our associates and nurture their growth has led to the companys highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Chicago Hotel may be your perfect match.
Job Description
The Omni Chicago is currently seeking a General Manager for this 347 room hotel located in the heart of Chicagos downtown district along the Magnificent Mile.
This position functions as the primary strategic business leader of the Omni Chicago responsible for all aspects of the operation including guest and associate satisfaction human resources financial performance sales and revenue generation intended to deliver a return on investment to ownership.
The General Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategy and initiatives with the objective of meeting or exceeding guest expectations. In addition the General Manager builds relationships with key customers and members through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities when appropriate to generate demand.
Qualified candidates will have a minimum of 5 years experience as a General Manager in a Four-Diamond hotel.
Responsibilities
Responsibilities:
- Sets goals and expectations for direct reports.
- Identifies leadership and fosters career development.
- Inspires and motivates team to achieve operational excellence.
- Creates a cohesive leadership team and positive business environment that consistently delivers results
- Develops deployment strategies to market property to continue to grow market share.
- Supports the sales strategy by encouraging effective revenue management practices.
- Reviews the STR report competitive shopping reports and using other resources to maintain an awareness of the propertys market position.
- Identifies key drivers of business success.
- Reviews sales goals and strategies to ensure alignment with positioning and pricing.
- Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
- Ensures capital expenditure funds are being budgeted and deployed effectively and within program.
- Holds staff accountable for successful performance in a positive manner.
- Utilizes an open door policy.
- Communicates a clear and consistent message regarding property goals to produce desired results.
- Fosters associate engagement to providing excellent service.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Hires executive committee team members who demonstrate strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operation.
- Works collaboratively with Global Sales Officesto build and nurture strong relationships to aid the business objectives of the hotel.
- Provides strategic direction and direct support to ensure the success of the group sales team.
- Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications problem resolutionand guest satisfaction.
- Participates directly in risk management issues and prevention including legal and workers compensation.
- Ensures accurate revenue expense and labor forecasts and execution.
- Creates appropriate development plans based on individual strengths development needs career aspirations and abilities.
- Participates in member relations to facilitate retention and acquisition.
Qualifications
- 5 years minimum experience as a General Manager or Resort Manager in an upscale environment.
- Previous experience with labor relations/managing in a union environment required.
- Previous experience in a resort environment with seasonal business fluctuations preferable.
- Strong leadership skills
- Excellent communications skills
- Able to motivate team to provide best in class customer service
- 10 years of P&L responsibilities
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Director
Employment Type
Unclear
