Customer Service Advisor
Customer Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service Advisor will sell service and parts for customer solutions while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customers needs and expectations.
Specific Duties Include:
Sell machine maintenance and repair services repair parts extended warranties and any other management approved products.
Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.
Use Company provided systems/tools (i.e. S2) to fully document track record follow-up and capture all related sales activity in a timely and accurate manner.
Represent the company for the sale of Product Support to customers in a defined sales area.
Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
Be aware of competitive activity and competitive products as well as business and industry trends.
Maintain as directed by the manager current and complete sales management information for all customers in the assigned territory.
Test/operate machinery at customer work site.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts including open book meetings huddles department meetings and other related efforts.
Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
1-3 years experience in an industry-related role with involvement in activities such as sales service training or other related work.
Strong computer skills
Strong communication skills
Excellent customer service skills
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
