Transition Service Architect
Transition Service Architect
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Job Description
Job description
Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industrys Confident Guide sat between the vendors who make technology and our clients who want to use it to help deliver the outcomes most important to them. We offer products services platforms applications and expertise to help. We also want to continue to build a business that we can be proud of with a focus on five stakeholders: clients people partners communities and shareholders; putting our people at the heart of everything we do. From the small and simple to the large and complex we want a life-long partnership a company our clients and employees can rely on. There has never been a more exciting time to take a step into the world of digital transformation and were looking for individuals to confidently guide our clients on their journey.
The Transition Service Architect will be part of our pre-sales Design team working closely with the wider Design team as well as our Sales community to assist in the production of transition services for our clients.
Today Natilik confidently guide our clients on their digital transformation through the service methodology of Discover Design Transition Manage and Success. The role of the Transition Service Architect is to complement our existing expertise in technical design by bringing project outcomes to the forefront and scoping transition services that meet our clients key business requirements.
If technology is at the heart of our clients digital transformation the user experience in taking them on that journey is the differentiator in project success and demonstrating our value add.
Our purpose is to lead with the right solutions while ensuring services are fully considered from the start. We want to focus on realising value through early engagementgaining a clear understanding of the governance processes and support our clients need to make the project a success.
By asking the right questions early we will help shape the opportunity align with strategic goals and set the direction for meaningful sustainable outcomes. We can focus on tailoring our delivery approach to their business requirements by analysing their processes.
The primary value of this role is to support our presales team by engaging with clients and prospects to generate positive interest in the Natilik services we can provide as well as education on the value add that can be gained from investment in Natiliks Transition services.
The secondary benefit of this role is supporting Natiliks goal to grow our Transition Services function and make it more outcome based. We want to expand our proposition by packaging our services and building out templates so speed up our quoting process.
Main activities tasks & duties
Collaborate directly with clients and clearly capture their requirements to design the appropriate transition service solutions to deliver the business outcomes.
Clearly articulate services and business value through client meetings and produce detailed clear and concise client facing documentation.
Build and maintain great relationships with clients prospects and internal stakeholders acting as a trusted services advisor / advocate for clients.
Working with internal stakeholders and clients on helping to correctly scope professional services and drive upsell of additional transition services
Work alongside internal stakeholders on commercial elements and pricing of proposed solutions.
Support the continual development of transition service solutions and packages as our wider solution portfolio evolves.
Conduct workshops with clients demonstrating business value of proposed services.
Job requirements
What you need to succeed
Natiliks primary focus is to serve its clients and our structure exists to serve the clients better and develop our people quickly. The qualities capability and attitude of our people directly dictate the client experience. The foundation of our value is our people and their core qualities and behaviours are vital. At Natilik we only employ the best talent in the industry and expect you to continually apply the following qualities and behaviours.
Non-Technical Skills & Abilities
Ability to build and maintain relationships across client teams and key stakeholders
Excellent communication skills required in order to listen understand and clearly capture client requirements whilst demystifying our services and explaining in simpler terms
Strong team player who enjoys working alongside others contributing and adding informed opinion and insights to discussions.
Engage and provide knowledge transfer of our value proposition to Sales and Design teams as necessary
Ability to perform client workshops and assist with services workshops
Experience in capturing requirements understanding and documenting business processes
Clearly articulate solutions and business value through proposal documentation such as Statement of Works (SOW) and Request for Proposals (RFP)
Ability to work effectively to strict timescales and manage multiple engagements simultaneously
A confident presenter who can articulate the logic on our proposed approach and clearly articulate the scope and outcomes leaving no ambiguity
Be able to peer review PS quotes and ensure that effort is aligned appropriately with the SOW and Salesforce activities
Able to manage and build valuable partnerships with key service partners
Good experience in delivering successful projects end-to-end for clients
Other valued skills and abilities are: Willingness to learn Attention to detail Numerate Analysis and Diagnosis Report creation Negotiation skills.
Technical Skills & Abilities:
Good working knowledge and experience of relevant project management methodologies such as PRINCE2 and Agile (accreditation advantageous)
Good understanding of the technical solutions we provide project services for ideally across multiple technology stacks
Benefits
Natilik offers a series of benefits and perks designed to support your personal and professional growth while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our peoples well-being job satisfaction and work-life balance and remain committed to doing so. This is why we offer:
25 days annual leave ( bank holidays) rising with tenure
Quarterly Awards and Bonuses
Flexible Working Policy
Competitive pension scheme
Access to Financial Wellness support
Industry-leading home working and mobility technology
Private Medical Insurance
Company shares (available after One year tenure)
Medicash (Cashback Scheme)
Retail discounts via Medicash
Access to EAP scheme for you and your household
Vehicle lease salary sacrifice scheme (available after One year tenure)
Cycle to Work Scheme
Annual paid volunteering day
Enhanced parental leave
Access to funding for additional qualifications and courses
Access to paid study leave
Natilik Diversity & Inclusion
At Natilik we know its crucial that our people reflect the diversity of our clients around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience culture and background allows our teams to be better. We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. Were incredibly proud of our diversity.
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Employment Type
Full-Time
