Field Applications Engineer
Field Applications Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
The Software Applications Engineer at Anderson-Negele will serve as a crucial link between our customers and our digital product offerings specifically focusing on the Paperless Process Recorder (PPR) and Legendary Cloud Software. This role is responsible for supporting customers through the integration process addressing PPR hardware-related questions and configuring the applications to meet their needs. Additionally the engineer will communicate issues back to the engineering teams including testing features and collaborate with product management on design improvements.
Key Responsibilities:
- Serve as the primary technical authority on Anderson-Negeles digital products and device integration solutions with a special emphasis on the PPR and Legendary Cloud Software.
- Assist customers and internal teams with installation commissioning and troubleshooting of digital solutions and connected instrumentation.
- Support the development and delivery of training materials user guides and technical FAQs
- Collaborate with Product Management and Engineering teams to translate customer requirements into functional specifications for future product enhancements.
- Perform field visits as needed for advanced troubleshooting commissioning support and system audits (travel up to 40%).
- Log and track customer feedback and technical cases in CRM systems and contribute to continuous improvement of support processes.
Qualifications:
- Bachelors Degree in Software Engineering Computer Science Electrical Engineering or a related field or equivalent technical experience.
- 3 years experience in Applications Engineering Solutions Engineering or Technical Support roles focused on software platforms IoT devices or industrial automation.
- Ability to interpret and troubleshoot application and product issues incl. documentation and communication skills.
- Ability to work cross-functionally with Engineering Product Management and Sales teams.
- Hands-on experience with PLC programming.
- Proficient with CRM systemsGitLab Jira or other case tracking tools.
Preferred:
- Familiarity with hygienic process industries (food beverage life sciences) and industrial regulatory standards.
- Working knowledge of cybersecurity concepts for industrial devices.
Employment Type
Full-Time
