Customer Service Rep I
Customer Service Rep I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
City/State
Harrisonburg VAWork Shift
Multiple shifts availableOverview:
Sentara Health is hiring a Customer Service Rep I for Sentara Patient Accounting in Harrisonburg VA!
Status: Full-Timepermanent position (40 hours)
Standard working hours: 8am to 430pm EST M-F
Location: Will report daily to SRMH Business Office at 1515 Country Club Road Harrisonburg VA
Overview
Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility plan prescription benefits and claim payment issues or patient services needs such as updating billing information establishing payment plans resolving payment inquiries or patient scheduling. Provide quality service and customer satisfaction through effective communication and education. (Billing questions claims)
Education
High School Diploma or Equivalent required
Certification/Licensure
No specific certification or licensure requirements
Experience
Customer Service- 2 years (Call center preferred)
Previous Data Entry Experience
Strongly prefer healthcare background (pre-authorization insurance eligibility referrals)
Sentara Overview:
Sentara Health an integrated not-for-profit health care delivery system celebrates more than 130 years in pursuit of its mission - we improve health every day. Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast and among the top 20 largest not-for-profit integrated health systems in the country with 30000 employees 12 hospitals in Virginia and Northeastern North Carolina and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named to IBM Watson Healths Top 15 Health Systems () and was recognized by Forbes as a Best Employer for New Grads (2022) Best Employer for Veterans () and Best Employer for Women (2020).
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People Quality Patient Safety Service and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
To apply please go to and use the following as your Keyword Search: JR-80980
Keywords: Call Center Customer Service Medical Billing Medical Terminology Insurance Claims Member Eligibility Harrisonburg Onsite Virginia
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Employment Type
Full-Time
