Provider Development Manager
Provider Development Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About the job
The Provider Development Manager (PDM) is responsible for building and maintaining relationships with key business partners to achieve the organizations growth objectives. This position will develop implement and operationalize partnerships with best-in-class service providers for Facility Management industry trades. This role has significant responsibility over strategic partnership opportunities with collaboration across multiple senior leaders! The PDM will be the external face to key strategic accounts and will be responsible for driving ServiceChannels mission with key partners in the Facility Management industry that make a positive impact in driving high-quality cost-effective service levels.
Key Responsibilities
- Cultivate and lead partnerships with key providers improve their service quality and scale the businesses
- Define and manage complex KPIs for our providers and gather feedback to operationalize improvements
- Build strong relationships with service providers enabling you to be the eyes and ears of the ServiceChannel Marketplace programs.
- Ideate on new ways to execute through existing processes and continuously find areas of opportunity to create efficiencies through new processes.
- Assist providers with managing their ServiceChannel profile to ensure their services are accurate and up to date on an ongoing basis.
- Develop understanding of how changing marketplace impacts engagement with our providers and adjust strategies to react to those changes
- Work with senior leadership as needed to outline value proposition promote shared marketing strategies meet growth targets
- Engage in other departmental initiatives to learn the entire business and contribute to the goals set by our executive team
- Works with SCM provider network development to find opportunities for innovation in our existing provider network and implement new guidelines or programs
- Assist in sophisticated analysis projects to optimize both growth planning value and execution strategies: performance metrics etc.
- Work closely with and support our client partners to ensure their provider network is meeting expectations.
Required Skills & Experience
- 3 years of experience in a facilities management role specifically pertaining to provider development and management
- The energy and desire to build strong relationships and speak with service providers every day
- Willingness and desire to ask learn and engage with other team members in order to obtain cross functional team excellence
- A demonstrated ability to provide support and guidance on fundamental computer applications and specific technical product questions particularly in a fast-paced environment.
- Strong attention to detail
- Ability to quickly learn new tasks adapt to new processes and learn software solutions
- A positive attitude to ensure service providers have the best possible experience working with ServiceChannel
- Ability to work independently at home with a strong record of attendance and punctuality.
- Proficient in Excel.
Required Experience:
Manager
Employment Type
Full-Time
