Customer Account Administrator
Customer Account Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
1st Shift: 9-5pm (Mon-Fri)
3-6 Month Contract
SUMMARY
The purpose of this engagement is to provide temporary administrative support to the Customer Service team. The temporary employee will assist in day-to-day administrative tasks to enhance operational efficiency support customer interactions and ensure effective quote and purchase order administration.
OBJECTIVES
- To provide timely and accurate administrative support to Customer Service department.
- To facilitate smooth communication and documentation flow between internal teams and external customers/vendors.
- To support quoting and purchase order activity with timely processing.
CUSTOMER SERVICE SUPPORT
- Assist in handling inbound customer inquiries via phone email or chat providing basic information or routing to appropriate personnel.
- Maintain and update customer records and databases ensuring accuracy and confidentiality.
- Prepare and distribute customer correspondence reports and service documentation as needed.
- Coordinate scheduling of customer meetings follow-ups and service appointments.
- Track and report on customer service metrics and escalate issues as required.
DELIVERABLES
- Accurate and updated customer service records and reports on a weekly basis.
- Organized and complete contract documentation accessible to authorized personnel.
- Timely notifications and reminders regarding contract milestones.
- Daily logs of customer interactions and administrative activities performed.
QUALIFICATIONS
- Proven experience in administrative roles preferably supporting Customer Service.
- Proficient in MS Office Suite (Word Excel Outlook) and contract management software (if applicable).
- Strong organizational communication and multitasking skills.
- Detail-oriented.
- High school diploma or equivalent.
- 1-2 years of administrative experience
- Must have customer service experience and must know how to use Excel.
Required Experience:
Unclear Seniority
Employment Type
Contract
