IT Operations Manager
IT Operations Manager
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$ 109672 - 143711
1 Vacancy
Job Description
General Summary
The CitysIT Operations Manager performs professional technical and administrative work managing the day-to-day technical performance of the Citys data center helpdesk support and phone systems ensuring the integrity of all system and data backups in addition to implementing effective controls and process for securing systems and customer sensitive data. Work is performed under limited supervision of and reports to the Director of Information Technology.The preferred hiring range for this position is between $109672.04 - $143711.10 Annually. Starting pay for this position is based on applicable education experience and internal equity.This is a full-time exempt position which provides excellent benefits including 13 paid holidays plus 1 floating holiday paid vacation and sick leave health insurance options with employer contribution employer-paid life insurance Citys retirement options gym membership reimbursement and continuing education/training opportunities.
- For a general summary of benefits offered by the Cityplease click the benefits tab on this posting or visit City of Charlottesville manages its own retirement system and does not participate in VRShowever the City has a Portability Agreement with VRS and there
Essential Responsibilities and Duties
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.
- Manages IT infrastructure functions including network technology systems engineering cybersecurity desktop support and telecommunications ensuring optimal performance across all areas.
- Supervises coaches trains motivates and evaluates the performance of assigned staff; provides input or makes decisions on interviews hiring training assigning work and disciplinary action to subordinate employees in accordance with established personnel policy and procedures. Establishing professional standards for work quality quantity performance and accountability.
- Participates in the IT leadership team providing insights and recommendations on the direction of IT operations within the department and organization.
- Provides strategic direction and leadership for the IT Operations team setting standards based on industry best practices performance metrics and regulatory requirements to reduce support costs improve efficiency and increase availability.
- Research architects and implement practical high-availability technical solutions as well as serve as a project owner/manager and/or contributor for business initiatives.
- Creates and manages installation packages runs reports to gather inventory data and ensures the imaging process for new computers is up to date.
- Ensures batch processing is completed on time and systems health checks and monitoring processes are operational.
- Monitors and evaluates the work of vendors and contractors.
- Reviews and manages specifications for technology purchases including hardware and software for both departmental needs and staff requests from other City departments.
- Reviews resolves and documents assigned Helpdesk tickets in a timely manner.
- Develops and maintains effective customer and vendor relationships.
- Ensures departmental policies and procedures are used and followed.
- Responsible for appropriate use and maintenance of City equipment tools and other resources including work time.
- Regular and reliable attendance.
- May serve as a backup to the Director of Information Technology in their absence.
- Performs additional duties to support operational requirements as apparent or assigned.
Education Experience and Skills
Education and Experience:Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.
- Bachelors degree in Computer Science Information Technology Engineering or related field AND at least 5 years of supervisory or senior level experience in an IT Operations environment including experience in information technology systems administration network administration and/or oversight of technical support operations.
OR- Associates degree in Computer Science Information Technology Engineering or other related field AND at least 7 years of supervisory or senior level experience in an IT Operations environment including experience in information technology systems administration network administration and/or oversight of technical support operations.
OR- An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
Preferred:- 10 or more years of experience in the field of Information Technology.
Certifications/Licenses/Other Requirements:- Required to successfully pass a pre-employment background check and pre-employment drug screen.
Knowledge Skills Abilities and Other Characteristics:
Job Knowledge- Comprehensiveknowledge of data centers including environment controls security systems backup power systems system monitoring job automation management policies and procedures and physical organization.
- Comprehensive knowledge of the principles and practices of systems administration network administration and technical support including managing technical environments.
- Comprehensive knowledge of methods and techniques used in troubleshooting and diagnosing complex computer hardware and software issues.
- Comprehensive knowledge of cybersecurity principles and best practices with an emphasis on system and data security in a local government context.
- Comprehensive knowledge of operating systems software applications and related technologies with expertise in Windows and server environments.
- Knowledge of project management principles and practices particularly as they relate to technical operations.
- Intermediate: Ability to read and understand written materials such as newspapers technical journals multi-step instruction manuals and reference materials.
- Intermediate: Ability to organize data and write clear and concise reports business letters explanations and summaries with proper format punctuation spelling and grammar using all parts of speech.
- Advanced: Ability to apply fundamental concepts of theories works with complex mathematical calculations operations and analyses.
- Advanced: Establishes and maintains effective working relationships with co-workers city staff City officials business leaders consultants vendors and others. Communicates revised policies and makes recommendations regarding implementation. Interactions may involve communicating controversial positions and presenting sensitive issues. Evaluates effectiveness develops cooperative associations and utilizes resources to continuously improve communications.
- Requires Limited Direction: Normally completes work according to their own judgment requesting supervisory assistance occasionally. Manages special projects with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.
- Advanced: High level skills and extensive knowledge in approaches and systems which affect the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively. Proficiency in Microsoft Office applications and/or departmental software. Uses project management tools and methods effectively to identify objectives specific the scope and requirements of work allocate resources schedule activities set dependencies track and control costs and monitor/evaluate progress. Organizes complex or specialized assignments or workloads that require multiple steps for completion.
- Has responsibility for monitoring budget/fiscal expenditures of Operations Division and fiscal management of contracted project. May recommend budget allocations.
- Manages monitors and directs work performance of employees in the Operations Division. Makes final decisions on hiring discipline performance evaluation setting program/work objectives and realigns work and staffing as needed.
- Ability to work in a fast-paced environment that requires regular skills enhancement.
- Ability to independently evaluate multiple complex tasks or projects and service demands and develop effective solutions to address them.
- Ability to learn quickly and effectively utilize knowledge gained.
- Understands and maintains safeguards for sensitive and confidential information.
- Excellent organizational time management and customer service skills.
- Independently balance multiple complex tasks simultaneously.
- Tedious and exacting work.
- Working closely with others as a team.
- Occasional travel required to attend training and conferences.
- May be required to work additional hours outside of normal schedule such as weekends nights and/or holidays.
- May require dealing with frustrated and/or upset individuals.
Physical Conditions & Additional Information
Physical Demands:
- Light work:Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to lift carry push pull or otherwise move objects.
- Work may require lifting stooping climbing (ascending/descending steps) kneeling bending crawling crouching pushing/pulling reaching grasping and repetitive motions.
- Remains in stationary position most of the time.
- Constantly operates a computer.
- Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Ability to observe details at close range (within a few feet of the observer).
- Typically requires use ofstandard office equipment and telephone and related software and hardware; and any other equipment as appropriate or as assigned.
- Work is performed in office environment where there may be exposure to computer screen for extended periods of time monitor glare and dust.
- The noise level is usually moderate.
The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by federal state or local laws. The City is dedicated to this with respect to recruitment hiring placement promotion transfer training compensation benefits employee activities access to facilities and programs and general treatment during employment.
Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at or .
The City of Charlottesville conducts job related background checks reference checks and pre-employment drug tests in accordance with federal state and local law of applicants who reach the final stages of the employment selection Citys policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law and it continues to be a violation of the US Department of Transportation regulations and the Citys policy prohibiting employees from testing positive for marijuana.
Required Experience:
Manager
Employment Type
Full-Time
