IT Support Administrator H/F | Embla Medical

Are you a Level 1 IT Support Administrator who wants to join our Global Support Platform in Rennes to guarantee assistance in the EMEA Region and also in proximity to local companies

As the first point of contact for users you will play a key role in supporting our internal customers. Your primary mission will be to ensure that all requests and incidents are handled promptly efficiently and with a strong focus on customer service.

Your role

In this role you will be the only Level 1 IT support at Rennes and the main point of contact for user support handling requests via our portal phone and email. You will troubleshoot common technical issues escalate complex cases when needed and ensure proper tracking of all incidents in our management system. In addition to day-to-day support you will help improve support processes maintain service documentation manage user accounts and permissions and occasionally deliver user training. Your goal will be to deliver high-quality service and ensure a smooth positive user experience.

Who you are

• You hold a degree in Computer Science and some experience in IT support ideally on a service desk or help desk.

• You also have a basic understanding of IT administration including user accounts system setup and software installation.

• You have good communication skills are customer-focused organized and able to work with different stakeholders. Fluency in French is required and you should be able to work in English (at least B1 level). Previous experience in a similar role is a plus.

What we can offer

You will benefit from meal vouchers worth 8 for each full working day with 50% of the cost covered by the employer.

The position is based on a 38-hour work week and includes 17 RTT days.

Application end date :
25 April 2025

Recruitment Process

The recruitment process consists of three steps: an initial interview with the recruitment specialist a second interview with the HR representative and lead manager and a final interview with the department head to confirm your fit for the role.

Etes vous passionn(e) par le support informatique et souhaitez intgrer une quipe internationale dynamique Rejoignez notre Plateforme de Support Global Rennes o vous contribuerez garantir une assistance efficace nos utilisateurs pour la rgion EMEA tout en tant au plus proche de nos quipes locales.

Votre mission

En tant que premier point de contact pour les utilisateurs vous jouerez un rle central dans le bon fonctionnement de notre support informatique et offrirez un service fiable ractif et centr sur la satisfaction de lutilisateur.

Seul(e) reprsentant(e) du support IT de niveau 1 sur le site de Rennes vous rpondrez aux demandes et incidents via notre portail ddi par tlphone et par e-mail de diagnostiquer et rsoudrez les problmes techniques courants vous escaladerez les cas plus complexes au niveau suprieur si ncessaire vous assurerez le suivi rigoureux des tickets dans notre systme de gestion vous contribuerez lamlioration continue des processus mettrez jour la documentation technique grerez les comptes utilisateurs et leurs droits daccs participerez ponctuellement la formation des utilisateurs.

Profil recherch

• Diplm(e) en informatique (bac 2 minimum) vous disposez dune premire exprience en support technique idalement en helpdesk ou service desk.

• Vous possdez des connaissances de base en administration IT (gestion de comptes configuration de postes installation de logiciels...).

• Rigoureux(se) organis(e) et orient(e) client vous savez communiquer efficacement avec des interlocuteurs varis. Vous parlez couramment franais et avez un niveau danglais minimum B1.

• Une exprience similaire dans un contexte dassistance informatique est un atout.

Ce que nous offrons

Tickets restaurant dune valeur de 8 par jour travaill pris en charge 50 % par lentreprise.
Semaine de travail de 38 heures avec 17 jours de RTT par an.

Date limite de candidature

25 avril 2025

Processus de recrutement

Le processus de recrutement se droule en trois tapes : un premier entretien avec spcialiste du recrutement un deuxime entretien avec reprsentant RH et lead manager et un dernier entretien avec manager le responsable du service pour confirmer votre adquation au poste.

Embla Medical is committed to sustainable business practices and renowned for positively impacting peoples health and well-being

Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.