Manager Change Management

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Summary:

Oversees an Organizational Change Management (OCM) team and manages the implementation and integration of OCM processes and ensures effectiveness within strategic projects.

What You Will Do:

Provides day-to-day supervision for the change team. Identifies and addresses engagement staff availability plus training and development needs.
Assesses the impact costs benefits and risks of proposed changes. Coordinates change planning and the implementation process.
Works with business partners and/or customers on OCM programs across the organization. Integrates OCM processes with other functions.
Develops and maintains strong business partner and/or customer relationships at all organization levels through demonstrated customer focus and OCM process competence.

Education Requirement:

A bachelors degree in business administration Management Organizational Psychology Human Resources Communications or a related field is required

What Skills You Will Have:

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Applies an assigned technique for critical thinking in a decision-making process.
Identifies obtains and organizes relevant data and ideas.
Participates in documenting data ideas players stakeholders and processes.
Recognizes clarifies and prioritizes concerns.
Assists in assessing risks benefits and consideration of alternatives.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Develops basic persuasive arguments.
Discusses organizational culture around providing input on decisions.
Uses active listening skills and probing techniques to surface opportunities to influence.
Identifies who the decision makers are and how they receive information.
Regularly presents ideas or suggestions to associates in persuasive terms.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives projects groups or activities making effective judgments as to prioritizing and time allocation.
Recognizes changing demands and priorities; validates changes with management.
Obtains information about how current assignments contribute to organizational goals.
Completes current work according to assigned priorities.
Responds to day-to-day operational priorities while still making progress on project work.
Performs at least 2-3 concurrent activities without reducing productivity.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Identifies and documents specific problems and resolution alternatives.
Examines a specific problem and understands the perspective of each involved stakeholder.
Develops alternative techniques for assessing accuracy and relevance of information.
Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
Uses fact-finding techniques and diagnostic tools to identify problems.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.

Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate coordinate work across divisions and collaborate in solving problems as one team.
Maintains a strong internal network that promotes informal collaboration.
Shares information that may be relevant to other teams across divisions.
Assesses the potential synergies from combining common practices across teams.
Identifies differences among teams that could cause barriers to effective integration.
Applies relevant information gathered from comparable teams to own team.

Organizational Change Mgmt: Knowledge of techniques to successfully effect change in an organization and ability to manage the successful and smooth transition from current to desired culture practices structure and overall organizational environment.
Works with team to identify and remove obstacles to change.
Plans implements and manages change in a variety of significant settings.
Monitors effectiveness of the change effort including extent of acceptance.
Translates the desired organizational traits to tactical steps and procedures.
Communicates impact of changes.
Evaluates impact of changes outside across the organization.

Performance Management: Knowledge of successful performance management techniques; ability to apply organizations performance management system practices and tools to developing and improving individual team and organizational performance.
Identifies opportunities to enhance performance e.g. practice assignments training shadowing.
Ensures performance goals checkpoints and feedback focus on behaviors.
Provides documented input to formal performance review conducted by manager.
Observes individual performance and provides fair and objective feedback.
Uses formal and informal rewards and recognition programs for employees.

Top Candidates will also have

• Proven experience in organizational change management including team leadership responsibilities supported by a bachelors degree in a related field.

• Demonstrated application of structured change management methodologies including the 4Ds (Diagnose Design Deliver Drive)
• Proficiency with Microsoft O365 tools (e.g. Outlook Teams SharePoint Excel) and Power BI
• A history of driving organizational change through communication planning and stakeholder engagement
• Industry-recognized change management certification (e.g. Prosci CCMP)
• Completion of formal leadership development or training programs

Additional Information

• The location for this position is Mossville-Building AC office
• Domestic relocation assistance is not available for this position.
• Sponsorship is not offered for this position.
• This position will require less than 10% travel.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities.

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