Customer Service Associate
Customer Service Associate
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Salary Not Disclosed
1 Vacancy
Job Description
The position of Customer Service Associate Customer Support is based in Pittsburgh. This is an entry level role with the goal to progress to Customer Service Specialist Customer Support within six months. The primary responsibility of the Customer Service Associate Customer Support is to provide the best customer service every transaction every time.
Essential Duties and Responsibilities:- Provide quality telephone and email support with a high degree of customer service expertise and timeliness focusing on order management functions.
- After successfully completing training and under mentorship answer product questions and suggest information about other products and services process purchase orders prepare correspondence and work with internal teams to fulfill customer needs.
- Work with other departments and internal teams to ensure timely and professional resolution of customer requests.
- Responsible for processing customer purchase orders with the highest level of accuracy and efficiency
- Meet personal/team qualitative and quantitative targets.
- Ability to work effectively with team members to resolve customer issues.
- Maintain current knowledge of all product and service offerings.
- Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system
- Requires strong attention to detail outstanding resourcefulness and the ability to work independently as well as within a team setting.
- At least 1 year of customer service experience
- Extensive knowledge of Windows software Excel Outlook Word
- Familiarity with CRM systems and practices
- Excellent verbal and written communication skills with a cheerful demeanor along with active listening
- Excellent verbal and written communication skills with a cheerful demeanor along with active listening
- Ability to multi-task take up to 40 calls per day set priorities and manage time effectively.
- Availability to work 11:30 am 8:00 pm EST shift
- At least 1 year of high-volume call center experience
- Oracle E Business Suites Order Management and/or Depot Repair experience
- Experience working with distribution.
- Gas detection experience (sales customer service)
- Experience in
- Bachelors degree associate degree or equivalent work experience
The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race color national origin religion ancestry sex (including pregnancy childbirth and related medical conditions) age marital status disability veteran status citizenship status sexual orientation gender identity or expression and other characteristics protected by law. The EEO is the Law poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
Required Experience:
IC
Employment Type
Full-Time
